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Service Manager
Service Manager – Volkswagen York
Location: York Salary: £55,000 OTE
As a Service Manager at JCT600, you’ll lead from the front—driving performance, inspiring your team, and ensuring every customer receives an exceptional service experience. Working closely with the Head of Business, you’ll oversee the smooth, efficient, and profitable running of the service department.
Your Day-to-Day Responsibilities
- Leading, coaching, and supporting the service team to achieve strong performance and exceptional customer outcomes
- Managing workshop capacity, bookings, and resources to ensure efficient workflow and maximum productivity
- Maintaining brand standards and developing positive relationships with manufacturer partners
- Reviewing performance data, customer feedback, and financial metrics to identify improvements and support continuous development
- Handling customer queries and complaints professionally, ensuring timely resolutions and positive experiences
Requirements & Skills
We’re looking for a Service Manager with:
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- Proven experience in an automotive service or aftersales environment, or readiness to transition into leadership
- Strong people and communication skills—capable of motivating, coaching, and positively influencing a team
- A customer-first mindset, committed to delivering high-quality service and building trusted relationships
- Good understanding of service operations, workshop processes, and maintaining an efficient, well-organised department
- High attention to detail with a commitment to compliance, accuracy, and exceptional service standards
Benefits
Comprehensive compensation package + bonus
Work-Life Balance & Support
- 34 days annual leave (including bank holidays), increasing to 36 days after 5 years and 38 days after 10 years
- Enhanced paid maternity & paternity leave
Wellbeing & Protection
- Life assurance & pension
- Enhanced sickness cover
Career Growth
- Training & development from foundation to advanced levels through brand partner training and leadership programmes
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Perks & Discounts
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work scheme & discounted gym memberships
- Referral scheme offering up to £1,000
- Flexible working policies
Read more about our Employee Benefits - JCT600
Why Join JCT600?
- Over 75 years of business rooted in valuing people and their careers
- Consistently rated highly for employee engagement & inclusivity
- “Life at JCT600” philosophy, driving colleague commitments and growth
How to Apply
At JCT600, you’re always a name—not a number.
- Apply now and upload your CV
- Explore future roles by submitting your CV directly
Inclusivity & Diversity
JCT600 Ltd is an equal-opportunity employer. We celebrate diversity and are committed to an inclusive environment.
- A Disability Confident employer
- Ensures all colleagues feel supported to be their true selves while reflecting diverse communities served.
Click “Apply Now” and take the next step in your career.
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