Ernest Doe & Sons Ltd
Service Manager
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Ernest Doe & Sons is a long-established, family-run business with over 100 years of experience supplying agricultural, construction, and groundcare machinery across East Anglia, the South East and East Midlands. With a proud heritage dating back to 1898, we have built a strong reputation for providing quality products, expert advice, and exceptional customer service. Our philosophy is simple: To supply the best products and then to support them with the service facilities and expertise to keep them running perfectly.
We are seeking an experienced Service Manager to work alongside a strong, motivated team at our Albourne branch, based in West Sussex. The successful candidate will be keen and driven to ensure high levels of customer service whilst ensuring technicians remain motivated and supported to carry out first-class repairs.
Role Purpose: Reporting directly to the Branch & Sales Manager, you will be responsible for the efficient running of the Service department, covering agricultural, construction and horticultural machinery. You will also be responsible for the organisation and management of the existing service staff, customer relations and departmental profitability, whilst maintaining effective and accurate communication between management, customers and technicians.
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Essential Skills/Experience: Knowledge of agricultural, construction and horticultural machines Key knowledge of CNH products, New Holland and Case equipment would be very advantageous Previous management or supervisor experience is desirable Directing, mentoring and overseeing the work of the technicians at the Branch Familiarity of profit/loss, KPI targets and manufacturer warranty systems is key Excellent communication skills with the ability to deal diplomatically with customers during busy periods both verbally and in writing. Be organised and have the ability to multitask efficiently Can deal with staff related matters confidently and in line with Company procedures Proactive and methodical approach to problem solving Ability to communicate effectively to all levels of the business Act with discretion when dealing with matters of a confidential nature Ability to manage customer expectations without overcommitting Able to work alone and on your own initiative Maintain a good general level of health and fitness Good general appearance as customer facing role
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Additional Information: Start Date: Immediate, subject to successful candidates notice period Location: Albourne, West Sussex, BN6 9BN Hours: 42.5 hrs. per week – 8am to 5.30pm Monday to Friday (1-hour unpaid lunch). Additional hours may be required to include Saturdays and peak times e.g. harvest Contract: Permanent, Full time, Salaried Salary: £Competitive - dependent on experience plus company vehicle, company mobile phone and profit-related bonus Benefits: We are offering a competitive salary plus profit-related bonus, as well as 32 days holiday (inc bank holidays), company vehicle, workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.
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