Financial Management and Performance

• Manage budgets effectively, ensuring the team adheres to organisational financial policies and procedures.
• Oversee separate budgets for each accommodation setting within the service.
• Ensure efficient housing management, including compliance with health and safety standards, minimising void periods, and maximising rent and other charge collections.
• Monitor service performance by setting, recording, and reporting operational KPIs, objectives, and outcomes promptly.

Staff Management

• Lead recruitment and line management of a multi-disciplinary team, ensuring appropriate staffing cover across supported accommodation services.
• Ensure 24-hour scheme coverage and participate in a paid on-call rota as part of the organisation’s management on-call system.
• Propose potential restructures to further integrate accommodation services for greater efficiency.

Volunteers

• Develop effective connections with local community and voluntary agencies to secure support for the scheme.
• Recruit volunteers and coordinate training for various roles, including facilitating and supporting student placements within the service.

General

• Maintain awareness of relevant legislation, policies, and benefits affecting young people who are unemployed, in training or education, on low incomes, homeless, or with significant support needs.
• Undertake any other duties appropriate to the needs of the foyer, as required.

General Duties

• Diversity – Promote and implement the Association’s diversity policy in all work activities and external interactions.
• Health & Safety – Fulfil the post holder’s responsibilities concerning Health & Safety.
• Safeguarding – Ensure the safety and welfare of all service users in accordance with organisational safeguarding policies.

PERSON SPECIFICATION

Key Strengths

• Excellent organisational and communication skills.
• Ability to respond calmly and sensitively in emergency situations.
• Proven experience managing, leading, and developing a multi-disciplinary team.
• Adaptability to diverse personalities and the ability to build strong relationships with colleagues and stakeholders.
• Proactive, self-motivated, and able to thrive in a dynamic environment.
• Solution-focused approach to challenges.

Essential Requirements

• Knowledge of policies and procedures related to working with young people.
• Experience in meeting quality assurance framework standards.
• Proven safeguarding experience, promoting the welfare of young people and vulnerable adults.
• Experience managing a multi-disciplinary team.
• Flexibility to work outside standard hours, including evenings and weekends as required.
• Willingness to work towards Level 4 CIH Housing qualification or an equivalent professional qualification, in line with industry standards.

Desirable Attributes

• Full UK Driving Licence and access to a vehicle.
• Knowledge of Refuge and/or Supported Housing services.
• Understanding of various interventions and approaches that support positive outcomes for young people.
• Demonstrated ability to engage effectively with residents aged 18+ and/or survivors of domestic abuse is advantageous.
• Additional relevant qualifications or experience.

Values and Behaviours

Success in this role requires full alignment with the organisation’s values and behaviours. You will work collaboratively as part of a wider team, supporting the organisation’s mission. These values and behaviours define how colleagues operate, what the organisation represents, and how it distinguishes itself from other providers and employers.