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Service Manager
Service Manager – Volkswagen Commercial Vehicles
Location: Cleckheaton, Bradford, West Yorkshire
Salary: Competitive plus bonus
As a Service Manager at JCT600, you’ll lead from the front—driving performance, inspiring your team, and ensuring every customer receives an exceptional service experience. Working closely with the Head of Business, you’ll oversee the smooth, efficient, and profitable running of the service department.
Your Day-to-Day Responsibilities
- Leading, coaching, and supporting the service team to achieve strong performance and deliver outstanding customer outcomes.
- Managing workshop capacity, bookings, and resources to ensure an efficient workflow and maximum productivity.
- Maintaining brand standards and developing positive relationships with manufacturer partners.
- Reviewing performance data, customer feedback, and financial metrics to identify improvements and support continuous development.
- Handling customer queries and complaints professionally, ensuring timely resolutions and positive experiences.
What We’re Looking For In a Service Manager
- Proven experience within an automotive service or aftersales environment, either as an experienced manager or someone eager to transition into leadership.
- Strong people and communication skills, with the ability to motivate, coach, and influence a team positively.
- A customer-first mindset, committed to delivering high-quality service and building trusted relationships.
- A good understanding of service operations, workshop processes, and how to maintain an efficient, well-organised department.
- High attention to detail and a commitment to compliance, accuracy, and exceptional service standards.
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What We Offer
- Comprehensive salary package plus bonus
- Annual leave: 34 days (including bank holidays), increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: Opportunities ranging from foundational to advanced levels through brand partner training and professional leadership development.
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work scheme & discounted gym memberships
- Referral scheme (up to £1,000 in rewards)
- Flexible working options
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Explore more about our Employee Benefits here.
Why JCT600?
- Over 80 years of building a business that values people and their careers.
- Consistently rated highly by colleagues for engagement and inclusivity.
- Committed to employee growth, reflected in our "Life at JCT600" philosophy and 7 colleague commitments.
How to Apply
At JCT600, you’re always the focus—never a number. Ready to advance your career?
Apply now and upload your CV today.
Interested in future opportunities? Submit your CV directly here to join our talent network.
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity, and are fully committed to fostering an inclusive workplace for all.
As a Disability Confident employer, we prioritise accessibility and support Colleagues in their professional journey. We strive to create a home-like environment where everyone feels valued as their authentic selves and confident in representing the communities we serve.
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