Serco Plc
Service Manager
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Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile, and collaborative. These are at the heart of everything we do.
Location
Imphal Barracks, on-site role
Job Details
Permanent, Full time
Salary: £38,000 - £42,000
Role Overview
We are looking for an experienced Service Manager to lead the safe, compliant, and effective delivery of planned and reactive maintenance services across the VIVO contract. You will play a key role in ensuring that maintenance activities are delivered in line with statutory legislation, MoD mandatory requirements, and VIVO’s Health, Safety, and Environmental standards, while consistently achieving performance, quality, and value-for-money targets.
Key Responsibilities
- Working closely with supply chain partners and site-based teams, you will coordinate day-to-day service delivery, ensuring that suitably qualified operatives are deployed with the correct equipment, skills, and authorizations.
- You will be responsible for overseeing safe systems of work, reviewing Risk Assessments and Method Statements, and ensuring all activity is accurately recorded through the CAFM system with supporting documentation completed on time.
- Building strong working relationships with Defence Infrastructure Organisation representatives, end users, and internal stakeholders. Acting as a key point of contact, you will support the resolution of operational issues and complaints, contribute to the development of additional works, and provide professional and technical advice to support estate operations.
- Managing small billable works, including producing rough orders of cost and ensuring works are delivered efficiently and commercially.
- Leading by example, embedding a positive safety culture, and providing clear supervision, coaching, and direction to teams to ensure service levels are met.
- Balancing operational priorities with commercial awareness, managing costs, mitigating risk, and contributing to forward maintenance planning to support a profitable and sustainable contract.
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About you
- Practical experience working within planned and reactive maintenance environments, ideally with responsibility for small project delivery.
- Hold an HNC (or equivalent experience) in a building, civil, electrical, or mechanical discipline, alongside a management-level Health & Safety qualification such as SMSTS.
- Strong IT skills are essential, with confidence using Microsoft Office and CAFM systems.
- Technical competency is essential for this role.
- Comfortable taking on additional responsibilities such as Legionella, Asbestos, Confined Space, or Working at Height Authorised Person roles, with training provided where required.
- A confident communicator with strong relationship management skills, able to influence stakeholders, make sound decisions, and drive high standards of delivery in a regulated, safety-critical environment.
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What We Offer
- 6% employee matched pension contribution
- 25 days annual leave
- Single private medical cover
- Life assurance 2x annual salary
About VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco, and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organization that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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