Essex Partnership University NHS Foundation Trust
Service Manager
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Forensic Operational Service Manager – Job Description
Job Overview
We are seeking an experienced and dynamic Forensic Operational Service Manager to lead the delivery of high-quality forensic services within a complex and fast-paced environment.
This is a key leadership role responsible for overseeing operational performance, service delivery, quality standards, workforce management, and continuous improvement initiatives. The successful candidate will ensure forensic services are delivered efficiently, safely, and in compliance with all relevant regulatory, legal, and accreditation requirements.
Working closely with senior leaders, operational teams, and external stakeholders, you will play a pivotal role in shaping and developing forensic services to meet current and future demands.
Main Duties & Responsibilities
- Lead the day-to-day operational management of forensic services
- Ensure delivery of services in line with agreed performance targets and quality standards
- Monitor and improve operational performance through KPIs, audits, and service reviews
- Manage budgets, resources, workforce planning, and staffing requirements
- Lead, motivate, and develop multidisciplinary teams to achieve excellence in service delivery
- Ensure compliance with relevant legislation, regulatory frameworks, accreditation standards, and organisational policies
- Identify, manage, and mitigate operational risks
- Develop and implement service improvement and transformation initiatives
- Build effective relationships with internal and external stakeholders, including:
- Criminal justice partners
- Healthcare providers
- Law enforcement agencies
- Regulatory bodies
- Produce operational reports and provide assurance to senior management regarding service performance and quality
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Working for Our Organisation
Support & Wellbeing
We value your dedication and provide:
- Supervision and support to help you fulfil your potential
- An inclusive environment with engagement events and equality or champion networks
- Access to mental health and wellbeing services, occupational health advice, and **counselling’
Benefits
- 27 days holiday (plus bank holidays), rising to 33 days after 10 years' service
- Excellent pension (up to 14.5% of pensionable pay)
- Staff discounts:
- Blue Light Card
- NHS Discounts
- Additional staff benefits
- £8,000 relocation package if moving to Essex
- Interest-free season ticket loans for tram, rail, or bus travel
Flexible Work Arrangements
- Job share applications welcomed
Important Information
- Certificates of Sponsorship (CoS) may be prioritised for applicants with existing UK experience due to current allocation constraints.
- Application Requirements:
- Include professional references with business contact information covering the last three years of employment.
- Do not submit personal or character references.
- Costs:
- As a new employee, you will incur the cost of your initial DBS check, deducted from your first salary.
- Safeguarding & Disability:
- Applications are welcome from **people with experience of using mental health services or disabilities.
- Reduced employment opportunities may be withdrawn if they are deemed suitable alternative for staff at risk.
- ** workforce checks are mandatory**.
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Equal Opportunities Employer
We are an Equal Opportunities Employer and proudly hold:
- The Disability Confident Tick symbol
- Commitment to supporting employment of people with learning disabilities.
Additional Safeguarding & Compliance Notice
To align with the Health and Social Care Act 2008, both COVID-19 vaccinations are required unless exempt, as part of pre-employment checks. This applies to roles worked or deployed in CQC registered care homes, which may also apply for this role.
Application Process Notes
- Applications written using AI tools may be rejected.
- Applicants with declared disabilities seeking support for their application are eligible for assistance.
For alternative formats, such as Braille or audio versions, please contact: 📞 01375 364513 ✉ epunft.recruitment.adverts@nhs.net
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