Birmingham City Council
Service Manager - AFT
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Service Manager - AFT
Service Manager – Accommodation Finding Team
Permanent
Grade D - £45,091 – £53,460
Consultation grade - subject to formal evaluation under the Equal Pay Programme
Working 36.5 hours per week
About The Role
Birmingham City Council are looking for a highly motivated and experienced manager to support the leadership of the Accommodation Finding Service. This is a key operational role where you will help drive the delivery of effective housing solutions, supporting the Council to meet its statutory homelessness duties and wider housing priorities.
You will play an important role in sourcing and securing suitable accommodation across the city, with a focus on developing Private Rented Sector (PRS) opportunities and alternative housing solutions.
This is an exciting opportunity to contribute to a high-impact frontline service, helping to reduce reliance on temporary accommodation and respond to increasing demand and complex housing needs.
You will be part of a forward-thinking service, focused on innovation, improving outcomes, and making a real difference to the lives of citizens.
What You Will Be Doing
In this operational management role, you will:
- Support the day-to-day operation and ongoing development of the Accommodation Finding Service
- Drive the growth of a diverse property portfolio, including Private Rented Sector (PRS) accommodation and alternative housing solutions
- Develop and maintain strong relationships with landlords, housing providers, and key stakeholders
- Ensure all accommodation meets statutory requirements and agreed service standards
- Support the delivery of property standards, inspection processes, and compliance frameworks
- Contribute to service performance monitoring, using data and insight to improve outcomes and efficiency
- Lead on landlord engagement, including negotiating incentives to secure suitable accommodation
- Support the development of innovative approaches to increasing housing supply and improving service delivery
- Manage, motivate and develop staff, embedding a high-performing and customer-focused culture
- Work collaboratively with internal teams and external partners to maximise housing opportunities and improve customer outcomes
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About You
We are looking for a confident and experienced manager who can operate effectively in a complex and fast-paced environment.
You Will Bring
- Experience at management level in business development, sales, housing, or a related field
- A proven track record of delivering growth and achieving targets in a performance-driven environment
- Strong leadership and people management experience, with the ability to motivate and develop teams
- Excellent stakeholder management skills, with the ability to build and maintain effective relationships
- Experience of working in partnership with internal and external stakeholders
- Strong negotiation and influencing skills to secure housing solutions
- Good commercial awareness and the ability to deliver value for money
- Experience of using data and insight to drive service improvement
- Knowledge of Private Rented Sector, homelessness, and relevant housing legislation
- Experience of supporting change and improving service delivery in a complex organisation
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Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquiries please contact the Resourcing Team
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
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