Sandwell & West Birmingham NHS Trust
Service Manager
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Service Manager
Service Manager – Surgical Services (Supporting Operational Leadership)
About the Role We are seeking an experienced and motivated Service Manager to support the operational leadership of Surgical Services. Working closely with senior managers and clinical teams, you will:
- Play a key role in delivering high-quality, efficient services
- Drive performance against targets
- Champion service improvements across designated specialties
This role offers a unique opportunity to contribute to strategic developments while keeping a strong focus on patient care and operational excellence.
Responsibilities
Operational Leadership & Performance
- Provide day-to-day operational management support across the service
- Monitor and improve performance against key access and quality standards
- Work collaboratively with clinical and multidisciplinary teams to enhance patient pathways and outcomes
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Resource & Capacity Management
- Support resource allocation, capacity planning and service delivery
- Analyse activity and performance data, producing reports to identify areas for continuous improvement
Service Improvement & Project Coordination
- Lead and coordinate service improvement initiatives and projects
- Respond proactively to operational challenges, managing patient flow and waiting lists
Workforce & Organisational Change
- Contribute to workforce planning and staff engagement
- Support the implementation of organisational change initiatives
About Sandwell and West Birmingham NHS Trust (SWB)
• Serves Birmingham and the Black Country – one of the most culturally diverse regions in the UK • A supportive, welcoming culture where you can belong and grow
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Our Values
Ambition | Respect | Compassion Core to our approach – guiding everything we do, from patient care to teamwork.
Our Mission: "Improve the Life Chances and Health Outcomes of our Population"
We’re more than a provider—we’re inspired by a shared purpose to transform lives.
Why We Care
- We care for our patients
- We care about our population
- We care about our people
We make it our responsibility to ensure everyone who works with us feels:
- Happier, safer, and rewarded
- Supported in career development
- Nurtured at every level
We genuinely mean "with you all the way"—visit the SWB website to learn more.
Contact for further details: Martine Hudspith Directorate General Manager 📧 martine.hudspith@nhs.net ☎ +44 (0)7977 687690
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