Balance Care
Service Manager
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Service Manager – Balance Care
Location: North West
Salary: £44,000
Contract: Full-Time, Permanent, Hybrid
Make a Real Difference. Lead with Purpose.
At Balance Care, we believe that outstanding care starts with outstanding leadership. We are looking for an experienced, passionate, and values-driven Service Manager to lead and develop our supported living and community-based services, ensuring the highest standards of care, safety, and person-centred support for the people we serve.
This is an exciting opportunity for a motivated leader who is committed to empowering people, developing teams, and driving quality outcomes. You'll play a key role in shaping services that help individuals live fulfilling, independent lives while ensuring compliance, operational excellence, and continuous improvement.
About Balance Care
Balance Care is committed to delivering high-quality, person-centred care and support services that promote independence, wellbeing, choice, and dignity. We work alongside individuals, families, professionals, and communities to create positive outcomes and life-changing opportunities.
Our culture is built around:
- Compassion and respect
- Quality and continuous improvement
- Empowerment and independence
- Professional integrity
- Collaborative working
- Safe and effective service delivery
The Role
As Service Manager, you will have overall responsibility for the operational management, quality, and performance of designated services. You will lead and inspire a team of support workers and senior staff, ensuring that the people we support receive exceptional care tailored to their individual needs and aspirations.
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You will work closely with senior leadership, commissioners, families, and external professionals to maintain excellent standards and drive service development.
Key Responsibilities
Leadership & People Management
- Lead, motivate, and develop staff teams to deliver exceptional person-centred support.
- Create a positive, inclusive, and high-performing culture.
- Manage recruitment, induction, supervision, appraisal, and performance management processes.
- Support workforce development through coaching, mentoring, and training.
Quality & Compliance
- Ensure services operate in line with CQC regulations, legislation, and best practice guidance.
- Maintain high standards of care, governance, safeguarding, and health and safety.
- Conduct audits, quality assurance checks, and service reviews.
- Lead investigations and implement learning from incidents, complaints, and feedback.
Operational Management
- Oversee day-to-day service delivery and resource management.
- Ensure person-centred support plans are robust, meaningful, and outcome-focused.
- Manage occupancy, referrals, transitions, and service growth opportunities.
- Develop effective partnerships with stakeholders, local authorities, healthcare professionals, and families.
Financial Accountability
- Manage service budgets efficiently and responsibly.
- Monitor staffing levels, agency usage, and operational costs.
- Contribute to business planning and sustainable service development.
About You
We are looking for an experienced care leader who combines strong operational management skills with a genuine passion for improving lives.
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Essential Requirements
- Experience managing health and social care services.
- Proven leadership experience in supported living, learning disabilities, mental health, autism, or related services.
- Strong knowledge of CQC regulations, safeguarding, MCA, DoLS, and person-centred practice.
- Excellent communication, organisational, and problem-solving skills.
- Experience managing budgets, staffing, and service performance.
- Ability to build positive relationships with stakeholders and commissioners.
- Full UK driving licence and willingness to travel as required.
Desirable
- Level 5 Diploma in Leadership for Health and Social Care
- Experience leading services through CQC inspections.
- Experience supporting service growth and mobilisation.
What We Offer
- Competitive salary
- Supportive and values-driven leadership team
- Ongoing training and professional development
- Career progression opportunities
- Opportunity to shape and influence growing services
Our Ideal Candidate
You'll be a confident and approachable leader who understands that quality care is delivered by engaged and supported teams. You will be proactive, solutions-focused, and committed to achieving the best possible outcomes for the people we support.
Most importantly, you will share Balance Care's belief that every individual deserves the opportunity to live a life of choice, independence, dignity, and fulfilment.
Apply Today
If you are an ambitious and compassionate leader ready to make a meaningful impact, we'd love to hear from you.
Join Balance Care and help us create services where people don't just receive support—they thrive.
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