Service Manager (Domestic Abuse)

What We Are Looking For

What do I need to bring with me?

• You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission.
• You don't have to tick all the boxes right away; the important thing is that you're willing to learn.
• We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
• You will have experience leading and supervising teams within a domestic abuse, refuge, housing, or supported accommodation setting, with a strong track record of delivering high-quality, person-centred services and managing risk for women and children affected by domestic abuse.
• You will be confident monitoring performance, maintaining high standards, and supporting individuals with multiple and complex support needs.
• You will have a strong understanding of domestic abuse, safeguarding, housing rights, and welfare benefits, including legislation relevant to survivors of domestic abuse.
• Fluent in at least one South Asian language, you will be able to communicate effectively with women who do not feel confident using English and demonstrate a commitment to inclusive, culturally responsive support.
• The successful candidate will be an excellent communicator with the ability to build positive relationships with service users, staff, and external partners.
• You will be resilient, organised, and able to work effectively in a fast-paced, crisis environment, managing competing priorities while maintaining a compassionate and empowering approach.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations, and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have a face-to-face interview with the hiring manager. Our interviews are value and competency-based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our Commitment to Equality, Diversity, and Inclusion

Our service users come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent, and experiences different people and communities bring to our organisation.

Disability Confident Employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children, and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.