iXceed Solutions
Service Manager (MIE)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role: Service Manager (MIE)
Location: London, UK (Hybrid – 2 days onsite per week)
Contract: Initial 12 Months
About the Role
We are currently looking for an experienced Service Manager / Service Delivery Manager to join a major enterprise transformation programme within a highly regulated environment.
The successful candidate will be responsible for ensuring the effective delivery of day-to-day IT operational services across multiple suppliers and technology teams, while maintaining service quality, operational stability, and contractual compliance.
This role would suit professionals with strong experience in Service Management, Supplier/Vendor Management, Service Operations, Incident Management, and DevOps environments.
Key Responsibilities
- Manage day-to-day IT operational services delivered by multiple suppliers.
- Ensure service stability, operational excellence, and adherence to SLAs/KPIs.
- Manage supplier performance and ensure contractual commitments are met.
- Lead operational escalations, major incidents, and service remediation activities.
- Drive continuous service improvement initiatives.
- Support service transition and operational readiness activities.
- Collaborate with engineering, architecture, product, risk, and operations teams.
- Support release management and change management activities where required.
- Produce operational governance reports and service performance metrics.
- Manage stakeholder expectations across business and technology teams.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Required Skills & Experience
Essential:
- Extensive experience as a Service Manager, Service Delivery Manager, IT Service Manager, or similar role.
- Strong experience managing suppliers and vendor relationships.
- Excellent understanding of IT Service Management disciplines.
- Experience managing incidents, problems, escalations, and operational risks.
- Experience working within DevOps and enterprise delivery environments.
- Strong understanding of SLA, KPI, and service governance frameworks.
- Experience supporting service transition and operational readiness activities.
- Excellent stakeholder management and communication skills.
- Experience working within large enterprise or regulated environments.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable:
- Experience supporting Release Management activities.
- Workday experience.
- ITIL certification.
- Experience within Financial Services or highly regulated industries.
Working Arrangement
- Hybrid working model.
- Approximately 40% onsite attendance (typically 2 days per week).
- Primary location: London.
- Candidates based in Leeds, Edinburgh, or Aberdeen may also be considered.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location