Harrow Council
Service Manager (Multi Agency Child Protection Service)
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Overview
Join Harrow Children’s Services
Be part of an ambitious Children’s Social Care service improving outcomes for children and families
The London Borough of Harrow is embarking on an exciting period of change as we deliver a series of ambitious Children’s Reforms Programmes – including Families First, Best Start Family Hubs, Best Start in Life and SEND Reforms. We strive to help every child thrive and through the reforms we are reshaping our future support for children, young people and families across the borough.
As part of the Families First Programme, we are building a practice system where relationships are key, where we work alongside children and families encouraging family led decision making and offering multi-disciplinary help when its needed. We are building on our strengths to further improve our approach to child protection, remodelling our system to create a dedicated Multi-Agency Child Protection Service (MACPS), to have the lead role in keeping children and adolescents safe.
The MACPS will be a new specialist unit of child protection expertise for the Borough which has a direct link to the Local Safeguarding Partnership providing local intelligence to inform strategic planning for safeguarding children and adolescents across Harrow. The MACPS will comprise of several teams working with the most vulnerable children at risk of exploitation, neglect, abuse, violence and criminality.
The MACPS will have dedicated Child and Adolescent Protection Teams which include Lead Child Protection Practitioners, Missing Officers, Police, Education and Health partners. The teams work in collaboration with the Family Help and Children Looked After Services on a co-allocated basis to lead on Section 47 enquiries, chair strategy meetings, child protection conferences, support impactful protection plans and pre-proceedings and promote Family Group Decision Making.
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The MACPS will also include teams to wrap intensive support around those on the edge of entering care and the Youth Justice Team who works with those in the criminal justice system.
This is your opportunity to join us at a pivotal moment, influencing practice at a strategic level and creating the conditions for innovative practice. You will help shape the future of child protection in Harrow. We are recruiting a Head of Service and a Service Manager to establish and manage this new service.
What makes these roles special?
- Be part of a new dedicated service that sits at the heart of Harrow’s safeguarding arrangements, ambitious to strengthen quality and improve consistency.
- Champion the importance of relationships and family led, strengths based practice and systems thinking.
- Work closely with peers across children’s services and Harrow’s partners to foster a collaborative approach and contributing to services that aim to deliver outstanding outcomes for children.
- Be committed to inclusive and culturally competent practice, ensuring anti-discriminatory engagement with children and families.
- Have a key role in quality assurance to drive continuous improvement, modelling reflection and shared responsibility to nurture a culture of critical analysis, learning and innovation.
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About You
The successful candidate will have:
- Significant experience working within a front-line statutory Children's Social Care service, including management experience.
- A recognised Social Work qualification and current Social Work England registration.
- Detailed knowledge of relevant child protection legislation, statutory guidance and safeguarding frameworks, including Working Together and London Child Protection Procedures.
- Experience of chairing complex multi-agency meetings and overseeing high-risk child protection cases.
- Strong experience of quality assurance, performance management and driving practice improvements.
- The ability to lead, support and develop managers and social work teams to deliver high-quality services.
- Experience building effective relationships with partner agencies and working collaboratively to achieve positive outcomes for children and families.
- Strong analytical and decision-making skills, with the ability to assess risk, manage complexity and make defensible decisions.
- A commitment to relational, strengths-based and trauma-informed practice, with children and families at the centre of decision-making.
Related Documents
For more information, please refer to the Role Profile/Selection Criteria
Interview panel scheduled for 17 July 2026.
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