University College London Hospitals NHS Foundation Trust
Service Manager
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An exciting and rewarding opportunity within the Women's Health Division
For a highly motivated, enthusiastic, and dynamic individual to join our management team as a Service Manager for a fixed-term contract. This is your chance to make a significant impact in a forward-thinking and patient-focused environment. The post holder will work alongside the existing 2 Service Managers across Breast, General Gynaecology, Colposcopy, Diagnostics, and Gynaecology Oncology to establish:
- 1 WTE Breast and Projects Service Manager
- 1 WTE General Gynaecology, Diagnostics, and Emergency
- 1 WTE Colposcopy, Familial Cancer, and Gynaecology Oncology
About the Role
We are looking for an individual who is committed to making a real difference in the delivery of Breast and Gynaecology Services. The successful candidate will be a proactive and approachable operational leader, with strong pathway management experience and the ability to work effectively in a pressured, performance focused environment while maintaining a clear focus on high quality, patient-centered care.
They will demonstrate excellent communication and interpersonal skills, working collaboratively across multidisciplinary teams and demonstrates skills, behaviours, and values aligned with UCLH Trust values.
If you're looking for a varied and rewarding role that offers the opportunity to contribute to service development, performance recovery, and continuous improvement, this could be the role for you!
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Responsibilities
As Service Manager, you will be responsible for overseeing the day-to-day delivery of your service. You will ensure the highest standards of patient care while leading and supporting a well-trained, efficient, and motivated administration team. Your role will also involve fostering strong relationships with the Multidisciplinary Team (MDT) and various internal and external stakeholders, helping to ensure smooth operations and positive patient outcomes. Key responsibilities will include:
- Managing service delivery and performance across outpatient and surgical pathways.
- Ensuring seamless coordination between clinical and administrative teams.
- Maintaining a high standard of patient care in line with hospital guidelines.
- Collaborating with internal and external stakeholders to improve service quality.
- Leading and supporting the development of the administrative team, ensuring efficient processes and a positive working environment.
About UCLH
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom, and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
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We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specializes in women’s health and the treatment of cancer, infection, neurological, gastrointestinal, and oral disease. It has world-class support services including critical care, imaging, nuclear medicine, and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
The Assessment Process
The assessment process will consist of a test/stakeholder panel and interview scheduled w/c 20 July.
Contact Information
For further details / informal visits contact:
Name: Nicola Ward
Job title: General Manager
Email address: nicola.ward23@nhs.net
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