Queen Victoria Hospital NHS Foundation Trust
Service Manager Plastics, Burns & Trauma
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Service Manager
The Service Manager is responsible for providing operational management support to the Surgical Directorate, working closely with the Clinical Director, Clinical Leads, Nursing Leads, and the General Manager to ensure services are delivered efficiently and to the highest clinical and performance standard ensuring compliance with NHS standards whilst achieving key operational, financial, and quality objectives.
- Lead service improvement projects
- Drive delivery of performance and quality targets
- Work collaboratively with clinical colleagues to identify and implement sustainable solutions to operational challenges
- Provide effective and visible leadership and line management to the administration team
- Support a culture of continuous improvement and excellent patient experience
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Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care, and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer, and skin cancer, reconstructive breast surgery, maxillofacial surgery, and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
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Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
For further details / informal visits contact:
- Name: Claire Ziegler
- Job title: General Manager Plastics, Burns and Trauma
- Email address: claire.ziegler@nhs.net
- Telephone number: 01342 414000
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