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Service Manager, PROSPECTUS
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About the Role
Our client was founded to help people facing the devastating effects of homelessness. Today, they also tackle the causes and consequences of poverty and inequality. The organisation works with around 6000 individuals and families across Kent every year, helping people to reach their full potential by breaking down the barriers to housing, mental and physical health, work, education, financial independence, or daily living skills. Prospectus are proud to be supporting Porchlight in the recruitment of a new Service Manager for one of their small, low-medium needs supported housing services in Tonbridge.
Role Responsibilities
As Service Manager you will oversee the day-to-day delivery of one of the organisation's small homeless services in Tonbridge; this service provides intensive, trauma-informed support to those who are sleeping rough or have experienced homelessness and require additional support to sustain accommodation and rebuild their independence. This is a hands-on, operational role, managing a team of frontline staff who provide practical, trauma-informed support. You’ll work closely with the Area Manager to make sure the service is safe, effective, high quality, and responsive to the needs and experiences of the people the organisation supports. You will be responsible for managing and supporting your team to deliver practical and emotional support needed to overcome the trauma of sleeping on the streets, providing housing-related support across both the organisation and other accommodation in the Tonbridge and Tunbridge Wells areas.
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Requirements
To apply for this role, you will have demonstrable experience of overseeing services, project, or contracts aimed at supporting vulnerable people. You will have experience of collaborating and working with multiple partner organisations, and will have demonstrable experience of making autonomous decisions to manage teams (e.g. capacity planning, adapting models to meet service needs). Overall, you will be a skilled communicator, confident working in partnership with a range of sector-wide agencies, and passionate about delivering high-quality services for vulnerable people.
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Application Process
If you are interested in applying to this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance please reach out directly to Victoria Savva at Prospectus.
Additional Information
Please note this is a full-time role, that will be based mostly onsite (with some home-working).
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