Barts Health NHS Trust
Service Manager- Surgery Division
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The post holder will play a central role in ensuring the delivery of high quality, safe, and compassionate care, and in driving operational excellence and service improvement across both specialties. You will work closely with the Associate General Manager, Clinical Leads, Clinical Nurse Specialists, and senior colleagues across the Trust to deliver national and local performance standards, improve patient pathways, and support service transformation.
Responsibilities
The Service Manager is a key management role and is responsible for the operational delivery of all aspects of the service areas across the Whipps Cross Site. Key aims are:
- Provide timely, efficient and effective operational service management support for all specialities within surgery, assisting the Clinical Director, Lead Clinicians and General Manager to ensure that these services are responsive, innovative and provided to the highest possible clinical and performance standards.
- Take forward agreed projects to improve service delivery and patient experience in key areas.
- Lead on ensuring that all performance/quality targets are met.
- Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues.
- To be a key member of the Division’s Tier 3 Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times.
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The post holder will manage a team within the Division.
About Barts Health
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
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Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Contact Information
For further details / informal visits contact:
- Name: Iona Jackland
- Job title: General Manager
- Email address: iona.jackland3@nhs.net
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