Cartrefi Cymru Co-operative
Service Manager
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Service Manager – Caernarfon, Gwynedd
Come and make a real difference: As part of the Cartrefi Cymru team, you’ll play a vital role in helping people with learning disabilities live fulfilled, enriched lives within their communities.
About the Role
Job Title: Service Manager
Location: Caernarfon, Gwynedd
Hours: 37 hours per week (including weekend shifts)
Salary: £34,416 per year, sleep-in shift compensation of £60 per night, and 55p per mile reimbursement for travel expenses
Contract: Permanent
Learn more about career progression: [Cartrefi Cymru – Career Growth](link not provided)
Who You Are and What You’ll Do
The Service Manager owns the day-to-day operations of two support services, each supporting six individuals with diverse passions and needs. This role is focused on ensuring people receive personalised, independent, and fulfilling support through motivation and proactive service development.
Key Responsibilities
- Strategic Leadership:
- Lead with motivational direction to ensure high-quality, person-centred support and independence for those you serve.
- Build trust, open communication, and strong stakeholder relationships across all levels of the organisation.
- Champion the organisation’s vision and values in day-to-day operations.
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Operational Excellence:
- Conduct regular reviews of support plans, including:
- Service delivery plans
- Individualised support plans
- Progress logs
- Risk assessments
- Follow person-centred and relationship-centred Active Support principles in all assessments.
- Conduct regular reviews of support plans, including:
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Team Management and Development:
- Oversee a team of support workers, ensuring effective coordination across all team-based responsibilities.
- Foster a culture of creative problem-solving and growth, empowering staff to deliver exceptional care.
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Focus on Impact:
- Prioritise maximising independence and well-being for individuals supported by your service.
About You – Qualifications & Experience
This role is right for you if you have:
- Experience supporting people with learning difficulties in a social care setting
- A Level 5 qualification in Health and Social Care (or currently working towards/willing to obtain)
- A strong, genuine concern for enabling others to thrive and fulfil their potential
- Outstanding communication skills – adaptable and influential
- Familiarity with the Care Council for Wales Code of Practice
- Flexibility to work shifts and cover as required
- Welsh language skills or willingness to learn for cultural/linguistic inclusivity with Welsh-speaking individuals
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Benefits
- Training & Development
- 25 days annual leave (rising to 30 days after 5 years’ service), with buy/sell leave options
- Health & Wellbeing Programme:
- 24/7 access to an Employee Assistance Programme
- Company pension scheme
- Benefits and Discount Platform
- Blue Light Discount Card
About Cartrefi Cymru
Mission Statement
“We build a better future” – focusing on people with learning disabilities and their families.
A co-operative organisation, meaning people are at the heart of everything we do.
Read more about our purpose and values here (Note: Link placeholder)
Our Values
- Honesty
- Trust
- Kindness
- Respect
- Wellbeing
Important Note
We reserve the right to close this advert early; early applications are encouraged to secure your place.
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