Awaze
Service Office Administrator
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The Role
We’ve got an incredibly exciting opportunity for an administrator to join our Windermere team temporarily. A role which would see you delivering professional, efficient and quality support service to all our property owners and guests. As part of the local team in your area you will support your colleagues and ensure high standards of cleaning, maintenance and check-in.
Responsibilities
Reporting to the Regional Operations Manager, you’ll be responsible for delivering quality administrative support in all aspects required in servicing the properties under management with a specific focus on the cleaning and maintenance of the properties. You will contribute to the delivery of property recruitment, property management service, property retention and onboarding of all properties in our managed services.
What you’ll be doing
We know it sounds a cliché, but this is a role where no two days are the same. Some of your key responsibilities will include:
- Ensure owner queries are resolved efficiently and effectively in excess of expectations
- Assist in all ‘Property Management Service’ duties which include cleaning, maintenance and Health & Safety.
- Provide an efficient service to existing and new customers. Ensure customer satisfaction is met when dealing with complaints and resolutions.
- Ensure that the brands are promoted and portrayed professionally within the local community
- Assist with the administration of the Property Management Service function within the office as required
- Provide support when and where required to the local recruitment team.
- Provide support as and where required to other Regional offices & Head office
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Key skills we need
- Keen attention to detail with a preference for exceeding quality expectations
- Some previous experience in a similar role
- IT literate with good working knowledge of MS Word, Excel and Outlook
- Professional and credible demeanour
- Face-to-face conflict resolution skills
- Ideally will hold a full UK driving licence
If you’re excited by working in a fast-paced environment, are obsessed by all things customer and want to join us on our journey, we’d love to chat.
What we’ll give you
- This is an opportunity for you to join us at a pivotal point in time as we invest in our future
- You’ll be supported by a team of genuine, passionate people
- We work cross-functionally, so you’ll be given opportunities to develop skills outside of your core skillset.
- You’ll be an integral part of a team which delivers great commercial results, and who doesn’t want that?
- We offer a competitive salary and benefits; we’re all about holidays, so we practise what we preach and offer some great travel discounts and a range of other perks.
About Awaze
Our mission is clear - to create amazing holidays with Europe’s widest choice of holiday homes.
With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region. Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe.
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As travel continues to evolve, we are focused on what comes next. We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance. By making things simpler and smarter, we are building a business that is ready for what’s next - powered by proud, passionate and inclusive people.
Worth knowing
This role is full-time (35 hours), and temporary (3 months from August) with the potential for the contract length to be extended. Our regional offices open Monday-Saturday 9-5, so weekend availability is essential.
What’s next?
If this sounds like the right next step for you, hit “Apply” and follow the instructions to submit your application. We tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration. You’ll hear from us shortly after we’ve reviewed your application.
We’re committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation - we’re happy to accommodate.
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