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Service Operations Apprentice
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Service Operations Apprentice
Joining the Services & Solutions Delivery (SSD) team in the role of Service Operations Apprentice, you'll find yourself part of a UKI team of like-minded colleagues who all share a passion for creating value through customer service.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Responsibilities
- Managing customer relationships, target metrics and much more to ensure we are providing the best service-levels, quality, and improvement activities expected by Philips’ customer base, you'll make a difference in new and surprising ways every day, improving the lives of Philips Healthcare customers & patients
- Liasing with the various functions of the Service Support Centre to provide the best solution that balances the customer’s need against the business requirements
- Helping manage the progress of customer calls until they are resolved, communicating with various colleagues, and taking initiative on escalating the situation if you encounter problems meeting the service level agreement
- You will be required to come into the office 3 days a week. During this time you will have a mentor to help guide you through learning the basics of the role
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Requirements
- GCSE in English & Maths (grade 4 / C and above)
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical thinking
- Team working
- Failure to provide qualification/exam results may result in your application being rejected
Benefits
- Wage: £17,500 a year
- Training course: Customer service specialist (level 3)
- Hours: Monday - Thursday, 9:00am - 5:15pm and Friday, 9:00am - 4:45pm (37 hours a week)
- Start date: Tuesday 1 September 2026
- Duration: 2 years
- Potential future pay increases over time
Application Process
- The reference code for this apprenticeship is VAC2000037202.
About Philips Healthcare
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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We are committed to fostering a flexible work environment that is conducive to personal and professional growth and encourage open discussions around flexible working options to ensure we tailor a working arrangement suitable to individual needs while aligning with business goals. If you have specific flexible working requirements, please feel free to discuss these during these with your TA Consultant.
Disability Confident: A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Contact
FARNBOROUGH COLLEGE OF TECHNOLOGY Business Services business@farn-ct.ac.uk
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