OPTEC EXPRESS CO.,LTD
Service Operations Coordinator
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Service Operations Coordinator
[Remote] Overseas Business Partner - Air Logistics
OPTEC EXPRESS (HK) LIMITED is seeking a long-term Overseas Business Support Partner to collaborate across time zones and enhance our global air logistics services.
Are you flexible, proactive, and looking to gain international business experience while working remotely? Apply today!
About the Role
Ideal for independent professionals seeking a remote partnership with opportunities for long-term collaboration.
- Join a global logistics team that operates across China, Japan, and international markets
- Support cross-border air freight forwarding operations
- Engage with multilingual stakeholders, including Mandarin, English, and Japanese-speaking clients
You’ll thrive in a fast-paced, trust-based business relationship where your contributions directly improve service quality.
Responsibilities
Your primary role involves supporting overseas operational efficiency through:
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Operational Support
- Provide frontline assistance for international air logistics and freight forwarding operations
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Client Communication
- Handle and respond professionally to customer emails in a timely manner
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Order Management
- Organise and update order information across systems for accuracy
- Ensure reports are kept current for tracking and analytics
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Cross-Team Coordination
- Facilitate cross-team communication between departments (local teams, HQ, clients)
- Relay critical information effectively to maintain seamless workflows
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- Business Process Support
- Coordinate global process execution through progress tracking
- Ensure adherence to SLA timelines and operational deadlines
Working Arrangement
- Time Zone: Must cover 13:00–06:00 (China Standard Time – CST) daily (Filtered to support shifts overlapping European daylight hours)
- Commitment: 5 days/week, 8 hours/day per engagement
- Expected to maintain long-term stability (focus on sustained communication and project delivery)
- Note: Long-term partners will have priority in expansion initiatives
Requirements
Qualifications & Experience
- Proven track record in international logistics or freight forwarding, preferably with air cargo exposure
- Experience supporting end-to-end business processes, especially in customer-facing roles
- Familiarity with systems update protocols, customer relationship management (CRM), and tracking software
Language & Compliance
- Mandarin for handling China-based operations (written/speaking)
- Mode of work: English or Chinese (Bilingual manifests a competitive advantage)
- Speaking Japanese is highly advantageous for Sino-Japanese business
Technical & Resource Conditions
- Stable remote work setup: Reliable local internet, dedicated hardware/software, and equipment
- Advance regulatory adaption:
- Legible residency status in your jurisdiction (non-visa-troubled)
- Ability to manage local business taxes independently
- Ability to work independently as a non-employment-based contractor
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Why Partner with OPTEC Express?
Career Development
✔ Gain cross-timezone collaboration experience with a Sino-Japanese logistics leader ✔ Extend your professional network through global market exposure ✔ Flexible role offering variance in project work and everyday tasks
Operational Advantages
✔ Non-employment relationship with straightforward contract terms ✔ Monthly payment structure with enterprise-backed trust ✔ Potential for long-term commitment, ensuring role grading as your expertise grows
Application Details
We encourage dynamic and detail-oriented professionals! To apply:
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Submit your details as a direct message (DM) or email, with the following information:
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Key Specifications to Include:
- 📍 Current Country (Europe preferred; UK ideal)
- ⏰ Available working hours (convert to China Standard Time – CST)
- 🗣 Language proficiency (specify additional languages if available)
- 🚨 Previous experience (focus on logistics, freight forwarding, or operations)
- 💰 Expected fee/rate for this collaboration
Candidates for long-term stability are prioritised. We’re excited to build a unified team that fuels efficiencies in global air logistics—apply now!
Join us in bridging gaps across borders and find your niche in cross-timezone commerce! 🌍✈️
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