Bytes Software Services
Service Operations Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
POSITION DETAILS:
Position Title:
Service Operations Specialist
Reports to (POSITION):
Service Operations Manager (In teams where a Team Lead layer exists, reporting may be to the Service Operations Team Lead)
Management Responsibilities:
None
Team:
Services Operations
Department:
Services
Grade (If Applicable):
PURPOSE OF JOB:
(OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION)
The Service Operations Specialist is responsible for the accurate and timely execution of core Service Operations activities, supporting the smooth delivery of Services from quote through to delivery handover and billing. The role focuses on executing established Service Operations processes to a high standard, ensuring data accuracy, correct financial coding, and clear coordination with Sales, PMO, Delivery, Partners, and Finance. The specialist plays a key role in maintaining operational reliability and consistency across Services.
KEY RESPONSIBILITIES:
Core Service Operations Execution
- Process service quotes and orders accurately, ensuring correct use of systems and service taxonomy
- Manage service order lifecycle from quote through to delivery handover and invoicing
- Raise, amend, and maintain quotes and orders in line with agreed processes
- Create and manage job numbers, coordinating with PMO and Delivery as required
- Ensure services are billed accurately and efficiently, supporting reconciliation of monthly billing
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Operational Coordination
- Manage incoming requests via Service Operations mailboxes and queues
- Liaise effectively with Sales, PMO, Delivery, Finance, Legal, and Partners to progress Service Operations activity
- Maintain operational records, spreadsheets, and supporting documentation
- Support renewal management for contracted services and products
Systems & Process Adherence
- Use multiple business systems daily in line with Service Operations processes
- Support accurate tracking, reporting, and forecasting inputs as required
- Follow established governance, approval, and escalation routes
- Cover other Services Operations areas during planned absence or sickness
WIDER TEAM NETWORK
(WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY)
Internal
- Service Operations Team Lead
- Sales & Sales Support
- PMO / Project Management
- Delivery & Managed Services
- Finance
- Legal
External
- Approved Services Partners
- Customers (operational coordination only)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
- Minimum GCSEs (A-C) English & Mathematics
Experience
ESSENTIAL
- Administrative or operational support experience
DESIRABLE
Skills & Attributes
ESSENTIAL
- Strong attention to detail and accuracy
- Ability to manage multiple tasks and priorities
- Clear written and verbal communication
- Comfortable working to defined processes and deadlines
- Willingness to learn and adapt in a fast-paced services environment
- Proficiency in Microsoft 365 tools, including Excel, Teams, and Copilot
DESIRABLE
MEASURES & GOALS
(HOW WILL THE SUCCESS OF THE PERSON IN THIS POSITION BE MEASURED – WHAT ARE THE EXPECTED OUTPUTS)
OBJECTIVE
MEASURE
FREQUENCY
-
Operational accuracy
-
Correct processing of quotes, orders, and billing
-
Ongoing
-
Timely execution
-
Service Ops tasks completed within agreed SLAs
-
Ongoing
-
Process adherence
-
Compliance with Service Ops processes and controls
-
Ongoing
-
Financial hygiene
-
Correct financial tagging and job setup
-
Monthly
-
Stakeholder support
-
Clear, responsive coordination with Sales, PMO, Delivery
-
Ongoing
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills