Arolite
Service & PPM Coordinator
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Service & PPM Coordinator
Salary: £30,000 per annum
Contract & Hours:
- Permanent, full-time
- Mon–Thu: 8.30am–5.00pm
- Fri: 8.30am–4.30pm (39.5 hours/week)
Location: Hybrid or office-based in Wellingborough, Northamptonshire
About Us
We are a nationwide facilities partner helping commercial kitchens run reliably, efficiently, and sustainably. This involves:
- Supplying and maintaining foodservice equipment
- Using data-driven insights for smarter, lower-impact operations
- Guaranteeing waste reduction, downtime elimination, and asset lifespan extension for some of the UK’s best-known brands
Proudly family-run, purpose-driven, and deeply invested in the people who work here, we’ve built a strong reputation over seventeen years for both work quality and workplace culture. Our Wellingborough office thrives on:
- A supportive, accountable environment with collaboration and kindness at its core
- Proven expertise in commercial catering equipment, with manufacturer-trained service partners leading client relationships
If you are familiar with commercial catering equipment, this is a place where you will feel right at home.
The Opportunity
This hands-on specialist role bridges two key areas vital to Arolite’s success:
- Repairs sourcing & quotations
- Planned Preventive Maintenance (PPM) coordination
Responsibilities revolve around:
- Technical expertise: Interpreting engineer reports to produce precise repair quotes.
- Ownership of PPM scheduling & administration for diverse clients and sites.
- Direct impact on reliability—everything you produce is relied upon
Key Challenges:
- High call volume with fluctuating workloads
- Each contract varies sharply, requiring flexibility
- Multitasking demands with non-repetitive workflows
Collaboration is central: A team-first culture values proactive problem-solving, camaraderie, and a mindset of shared responsibility.
“It’s a great place to work—everyone is friendly, patient, and encourages questions when you start.” — Georgia, Service Team Coordinator
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“Engagement is high with plenty of tasks and daily challenges.” — Daniel, Service Team Coordinator
“The team checks in when busy, even goes out of their way to support.” — Amy, Service Team Coordinator
“SPoils the teamwork, honesty and family atmosphere—directors care deeply about everyone here.” — Lauren, Service Team Leader
If you bring hands-on experience in commercial catering, cherish accuracy, and want to thrive in a team that invests in its work and people, we invites your application.
What the Role Involves
Quotations & Parts
- Review engineer worksheets, photos, and notes to generate accurate, professional repair quotations
- Source and price spare parts, comparing suppliers to optimise value, availability, and delivery times
- Process parts orders and liaise with suppliers to track delivery progress
PPM Coordination
- Schedule and manage PPM programmes end-to-end, ensuring timely visits, proper resourcing, and contract compliance
- Maintain PPM documentation, asset data, and compliance records with absolute accuracy
- Produce and circulate PPM reports for clients and internal review; proactively follow up on pending actions/visits
Service Coordination & Administration
- Keep service management systems updated with timely job, asset, and contract details
- Support client communication, delivering updates without delay
- Foster alignment with engineers, suppliers, and team colleagues to streamline jobs and maintain client transparency
What You Will Bring
Essential Requirements:
- Demonstrable experience preparing repair quotes or sourcing and ordering spare parts specific to commercial catering equipment (mandatory)
- Deep knowledge of such equipment to interpret engineer reports and diagnose parts rapidly
- Coordinates planned maintenance schedules—experience in a field service or facilities environment preferred
- Clear communication skills—confident in liaising with engineers and suppliers to clarify technical or pricing queries
- High tolerance for fast-paced multitasking, precision under pressure, and rapid adaptation (no schedule follows the same rhythm)
- Pride in precision—minimal error rate, non-negotiable trust in your quotations and records
- Written & verbal full proficiency
- Organisational discipline—proactive follow-ups, ironclad time management
- Technical set-up: Proficient in Office 365 and familiar with service management/field service systems
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Valued Traits:
- A collaborative mindset that takes ownership of work (no delays, full responsibility throughout)
- Solution-ready attitude: “no problem too small to raise” framed as curiosity (not doubt)
- Integrity: Serving client and colleague needs without compromise
Why People Stay
- Ownership opportunity: Solve complex challenges daily; no repetition means constant growth
- Supportive teams—high standards met with valued feedback, pressure resilience, and pride in outcome
- Investment in your development: Management pens actionable Growth Plans
- Culture of authenticity: Family-built values RELATED TO honesty, teamwork, and respect where contributions are central
- Recurrent positive reinforcement (beyond praise—tangible progression alongside doing things prosperably)
- Modern, social-free workspace with private parking
- Competitive remuneration and rewards package including death in service cover
Our Commitment
Arolite-Govts invites applications from ALL backgrounds to join on equal footing. Reasonable adjustments welcomed at any phase—contact lauren@arolite.co.uk if support is necessary.
Apply now:
Send – submit a CV alongside a short paragraph on relevant commercial catering experience to lauren@arolite.co.uk—notified honestly that NO AGENCIES ARE ACCEPTED.
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