Vantive
Service Quality Engineer (UK/ Ireland & Nordics)
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Junior Service Quality Engineer – Northampton
About the Company
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams worldwide. Since 1954, we’ve dedicated our efforts to driving meaningful innovations in kidney care, particularly through digital solutions and advanced services. We are now deepening our commitment to elevating the dialysis experience while investing in the future of vital organ therapies.
We aim to deliver:
- Greater flexibility and efficiency in therapy administration for care teams
- Longer, fuller lives for patients
- Meaningful work for employees passionate about transforming global healthcare
At Vantive, you’ll join a community of focused, courageous individuals who don’t settle for the standard. Together, we’re turning ambition into a legacy of progress.
About the Role
We are seeking a talented and proactive Junior Service Quality Engineer to join our Quality Team in Northampton.
Key Responsibilities:
Core Duties
- Collaborate with the Quality Technical Services (TS) team to ensure processes and procedures for Global Services Operations comply with:
- Regulatory requirements
- Corporate Quality Manual
- ISO 9001 & ISO 13485 standards
- Actively participate in designing, implementing, and maintaining quality processes across:
- Field service operations (UK, Ireland, and Nordics)
- Service center operations
- Oversee quality assurance compliance in:
- Front/back office processes
- Field operations
- Service center activities
- Foster a strong relationship with:
- Global Services team
- QATS EMEA team
- Relevant stakeholders (e.g., CQA, SQA)
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Quality Support & Operations
- Quality support for Field Service operations (UK/Ireland/Nordics, Service Center UK)
- Ensure compliance of processes related to:
- Device Release
- Labelling & Storage
- Calibration
- Decontamination
- Equipment Validations
- Repairs, PM (Preventative Maintenance), and Spare Parts Management
- Track and drive improvements in Quality KPIs (using Baxter QA and TS systems)
- Oversee Local Processes Ownership, including:
- Documentation/procedures
- Training programmes
- Internal and external audits
- CAPA (Corrective and Preventive Actions) and non-conformity management
- Supplier qualification
- Validation protocols (IQ, OQ, PQ)
- Change control and risk assessment processes
- Compliance with post-marketing surveillance activities, including:
- Product complaints
- Medical device vigilance
- Field action reporting
Project & Initiative Execution
- Support (or lead) local/regional/global projects and initiatives
Essential & Desirable Requirements
Must-Have Experience
- Prior experience in manufacturing, R&D, or quality operations (preferably within the medical device sector)
- Strong understanding of ISO 9001 and 13485 compliance requirements
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Preferred Qualifications
- A degree in Engineering (or a relevant science/quality discipline)
- A learning-by-doing mindset and strong problem-solving attitude
- Ability to demonstrate proactive ownership of QA processes
Why Join Vantive?
Join a new purpose-driven company where your professional development is encouraged. Since 2023, we’ve embarked on the journey to transform Baxter’s kidney care into the groundbreaking Vantive.
At Vantive: ✅ You will expand your skills and drive meaningful innovation ✅ Skill-building and career advancement are an integral part of our culture ✅ Every career opportunity contributes to a greater mission: improving 1+ million patients’ lives worldwide ✅ A collaborative and mission-driven environment to call your workplace
Application Notes
- Reasonable Accommodation for Disabilities: If you require reasonable accommodations for this role, click here to inform us of your needs.
- Recruitment Fraud Warning: Protect yourself against emulation scams by reviewing Vantive’s Recruitment Notice for verified hiring procedures.
Join us and become part of a company committed to shaping the future of kidney care — together.
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