Greenleaf House
Service Quality Improvement Lead
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Service Quality Improvement Lead
Service Quality Improvement Lead
Based in Dumfries, but requires travel across Scotland and the north of England Salary range: £38,500 – £49,500
About Greenleaf House
We are a fast-growing, trauma-informed residential childcare organisation, dedicated to delivering high-quality, therapeutic care to children and young people across Scotland. Since 2018, we’ve expanded to nine residential homes and through-care flats, with ambitious plans for further growth across the UK.
Our mission is to provide excellence in care, education, and therapeutic practice, ensuring the best possible outcomes for those we support.
The Role
Reporting to: Slutsky Group (organisation-wide responsibility)
Job Purpose
The Service Quality Improvement Lead will drive improvements in the quality, safety, and compliance of our residential care services across Scotland and England. This role involves:
- Assessing current care practices to identify gaps.
- Implementing strategies to enhance standards in line with Scottish and English regulations.
- Collaborating with care teams, social workers, and regulators to ensure consistent, high-quality care.
- Monitoring performance metrics, conducting audits, and providing staff training to reinforce compliance.
- Prioritising well-being, safety, and development in every aspect of our residential care.
Your work will directly contribute to positive outcomes for children and young people in our care.
Main Responsibilities
Regulatory Compliance
- Stay informed on children’s residential care legislation, including Scottish Care Standards and English Ofsted/Reg44 requirements.
- Ensure all policies and procedures align with current regulatory standards.
- Work with legal counsel to interpret and apply relevant regulations.
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Policy Development & Implementation
- Develop and refine policies and procedures to meet compliance and best-practice requirements.
- Oversee policy roll-out, ensuring staff adherence and clarity.
Monitoring & Auditing
- Lead a structured monitoring and auditing program to track compliance.
- Conduct regular audits (including Reg44 audits) to identify areas for improvement.
- Collaborate with external agencies (e.g., inspectorates) for third-party evaluations.
Staff Training & Development
- Design and deliver compliance-related training for staff.
- Ensure all team members understand their legal and ethical responsibilities.
Incident Management
- Establish a robust incident reporting process.
- Investigate non-compliance incidents and develop corrective action plans.
Documentation & Reporting
- Maintain detailed records of compliance activities.
- Provide timely, accurate reports to regulatory bodies.
Communication
- Act as the primary point of contact for Care Inspectorate/Ofsted inquiries.
- Communicate compliance expectations across all organisational levels.
Continuous Improvement
- Proactively identify opportunities for process refinement.
- Work with departments to embed compliance culture and drive ongoing excellence.
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Key Performance Indicators
✔ Sustainable compliance within legislative frameworks. ✔ Workforce development across all services. ✔ Monthly compliance reports delivered on time. ✔ Strong, proactive relationships with Care Inspectorate/Ofsted. ✔ Business growth support through transparent auditing.
(The organisation retains the right to amend duties as needed.)
Requirements & Qualifications
- Extensive experience in managing and auditing residential children’s homes.
- A deep understanding of:
- Care Inspectorate (Scotland) regulations.
- Ofsted and Reg44 standards (England).
- Relevant care management and leadership qualifications.
- Exceptional compliance, analytical, and communication skills.
(Experienced international applicants are welcome to apply.)
Benefits
We believe in compensating fairly and supporting staff through a comprehensive benefits package:
- Above-sector-standard salary.
- Generous holiday entitlement.
- Wellbeing package, including:
- 24/7 Employee Assistance Programme (EAP) plus free counselling.
- Health cash plan (coverage for dental, optical, physiotherapy, and 24/7 GP access).
- Greenleaf For You platform – exclusive discounts for personal benefits.
- Career development opportunities: We invest in our team as they focus on childcare excellence.
"At Greenleaf, we look after each other so you can channel your energy into caring for those who need it most."
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