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Service Supply Chain Planner
Planner – Service Level Agreement (SLA) Customer Success (Celtic Lakes, Newport)
Company Overview
The SPTS division of KLA designs, manufactures, and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry-leading etch and deposition process technologies on single wafer handling platforms. End-market applications include:
- Micro-electromechanical systems (MEMS)
- Advanced packaging
- LED production
- High-speed RF device IC’s
- Power semiconductors
SPTS is part of KLA Corporation, which develops industry-leading equipment and services enabling innovation across electronics manufacturing, including:
- Wafer and reticle production
- Integrated circuits
- Packaging
- Printed circuit boards
- Flat panel displays
KLA collaborates with global leaders—engineers, physicists, data scientists—to deliver solutions that advance technology.
Group/Division Overview
The KLA Services team based in Milpitas, CA comprises:
- Service Sales & Marketing
- Spares Supply Chain Management
- Field Operations
- Engineering
- Product Training
- Technical Support
The organization partners with field teams and customers worldwide to:
- Maintain high performance of KLA products
- Provide proactive tool management via performance optimization
- Offer expertise in optics, image processing, and motion control
- Deliver 24/7 technical support and knowledge management systems
- Support an extensive parts network for global availability
Job Description
Role Title & Location
We seek a Planner to join our Service Supply Chain organization, based at KLA’s new 237,000-sq-ft facility in Celtic Lakes, Newport. The facility includes:
- 25,000 sq ft of R&D clean rooms
- 35,000 sq ft of advanced manufacturing space
- Tool demo areas supporting semiconductor process technologies for:
- Advanced packaging
- Power devices
- MEMS
- RF and photonics
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Key Responsibilities
Drive visibility, accountability, and continuous improvement of Service Level Agreement (SLA) performance by:
- Analyzing SLA adherence to track performance
- Defining KPIs for SLA success, customer satisfaction, and billable efficiency
- Collaborating with corporate and cross-functional teams to align processes
- Designing and managing external and internal reporting tools/dashboards
- Translating performance gaps into structured execution and improvement plans for billable divisions
- Delivering data-driven insights, recommendations, and improvement leadership
Daily Tasks:
- Lead the SLA Customer Success platform for efficient service supply chain operations
- Identify root causes of service orders failing SLAs
- Ensure consistent SLA definitions, governance, and reporting across KLA’s organizations
- Partner with global cross-functional teams to align processes and execution flows
- Define and maintain KPI dashboards for performance tracking
- Present data insights to management and leadership for decision-making
Preferred Qualifications
We’re looking for candidates with:
- Bachelor’s degree (preferred) in Supply Chain, Business, Economics, or a related field
- Experience in business analysis, supply chain analytics, service operations, or performance management
- Strong analytical skills with the ability to translate data into actionable recommendations
- High proficiency in Excel
- Bilingual (English)—strong written and verbal communication skills required
- Global mindset—comfortable engaging in cross-cultural, cross-functional teamwork
- Ability to present findings to diverse stakeholders
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Benefits Package
KLA offers a competitive, inclusive benefits package, including: ✅ 25+ days annual leave (plus public holidays) ✅ Contributory pension scheme ✅ Cash health plan ✅ Cycle-to-work scheme ✅ Global bonus plan ✅ Share scheme & rewards programme ✅ Life assurance ✅ Competitive shift/overtime premiums
Commitment to Equality & Transparency
KLA is an equal opportunity employer. We embrace diversity, ensuring the recruitment process is fair and inclusive for all talent.
Important Security Note: KLA never requests financial compensation (e.g., interview equity, device purchases) and works exclusively with legitimate recruiters. Suspicious activity (e.g., a person relentlessly soliciting fees) should be flagged to talent.acquisition@kla.com for verification.
KLA careers follow structured in-person/video interviews with hiring managers—non-standard requests are red flags.
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