i3
Service Support Analyst | 12-Month FTC | City, London |
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
📢 Service Support Analyst | 12-Month FTC | City, London | Up to £40,000 per annum
I'm currently partnering with a well-established London Market Insurer that is looking to appoint a Service Support Analyst on a 12-month fixed-term contract.
This is an excellent opportunity to join a busy and collaborative IT Service Desk team, providing high-quality 1st and 2nd line support to users across the business. You'll be responsible for taking ownership of incidents and service requests from start to finish, troubleshooting technical issues, working closely with internal support teams and third-party vendors, and ensuring an outstanding level of customer service is delivered at all times.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The successful candidate will have:
- Previous experience in an IT Service Desk or IT Support environment
- Strong knowledge of Microsoft operating systems and Office applications
- Excellent communication skills
- Experience with Active Directory, Citrix, VoIP technologies, or ITIL would be highly beneficial, but not essential
The role offers:
- 💷 Salary of up to £40,000 depending on experience + benefits + bonus
- 📅 12-month Fixed-Term Contract
- 📍 City of London location
- 🏢 Office-based 5 days per week, with the potential for hybrid working in the future
- ⏰ Rotating shifts of 8am–4pm, 9am–5pm and 10am–6pm
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you're looking to join a respected London Market insurer where you'll gain exposure to a fast-paced environment and play a key role in supporting the wider business, I'd love to hear from you.
📩 Please apply or send me a direct message for a confidential conversation.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills