Northampton General Hospital NHS Trust
Service Support Manager - Haematology
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Support Manager - Haematology
Haematology Administrative Lead
Working in partnership with the Directorate Management Team, the post holder will be accountable for providing comprehensive administrative and service coordination to ensure the smooth and efficient delivery of haematology services across University Hospitals of Northamptonshire (UHN) on a day-to-day basis.
About the Role
The post holder will support the Directorship in achieving key performance, quality, and financial targets. This includes delivering and developing haematology services, consistent with Division and Directorate plans. Specifically, the Administrative Lead is expected to:
- Take a proactive leadership role in administrating processes
- Identify inefficiencies, implement improvements, and foster robust governance throughout the haematology service
This role mandates autonomous working skills, integrating initiative to:
- Resolve intricate issues
- Make informed decisions in high-stakes scenarios
- Maintain service continuity without routine supervision
Role Responsibilities
Operational Leadership & Team Management
- Provide day-to-day operational leadership for the haematology administration team, ensuring seamless, high-quality, and efficient service delivery
- Line-manage administrative staff, including:
- Performance management
- Recruitment
- Training and development
- Appraisal completion
- Ensuring mandatory training compliance
- Provide cross-cover during periods of staff absence across the administrative team, and at times, other Directorates, typically between 08:00 and 17:00, subject to occasional flexibility based on local service needs
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Governance & Supportive Activities
- Lead and oversee administrative processes, emphasizing:
- Robust governance
- High data quality
- Trust system accuracy
- Monitor and manage performance, daily or as necessary:
- PTL validation
- Clinic utilisation
- Unappointed lists
- National performance targets, including RTT compliance
- Ensure adherence to national and Trust performance targets by:
- Conducting audits
- Validating reports
- Analysing breaches
Service Improvement & Stakeholder Support
- Lead and support service improvement projects, actively identifying operational inefficiencies and charting improvements to:
- Enhance the patient experience
- Streamline service delivery
- Perform as a senior operational support resource:
- Acting as a key point of contact
- Resolving issues
- Escalating as necessary for staff, clinicians, patients, and external stakeholders
Risk Management & Financial Responsibilities
- Produce and present weekly capacity vs demand reports, highlighting:
- Risks
- Mitigation strategies to senior management
- Manage budgets while adhering to Trust financial governance:
- Monitor expenditures
- Minimize use of bank/agency workforce through structured workforce planning
Requirements & Working Conditions
- Excellent organisational, interpersonal, and communication skills, including grâce handling, sensitivity to diverse stakeholders, and the capacity to navigate a fast-paced, pressured environment
- Ability to work autonomously with initiative, ensuring decision-making aligns with established protocols and service demands
- Availability to provide cross-site support when required for project demands and delivery
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Essential Knowledge, Skills, and Experience
Candidates are expected to:
- Possess strong administrative skills, relevant to healthcare settings
- Demonstrate effective leadership and collaborative team management experience
- Exhibit adeptness in data-driven decision making
- Display a commitment to continuity and improvement of service provision
About University Hospitals of Northamptonshire (UHN)
The Trust combines Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust. Their collective ethos is based on enhancing services through:
- Collaboration
- Modernizing care delivery
- Achieving excellence, reinforcing trust through shared experience
The Excellence Values emphasized by UHN are:
- Compassion
- Accountability
- Respect
- Integrity
- Courage
Diversity & Inclusion
UHN is inclusive and warmly welcomes applications from:
- Diverse backgrounds
Military Connections
Through both Armed Forces Covenant and a Gold Award under the Employer Recognition Scheme, UHN recognizes and prioritizes military and veterans’ contributions.
Candidates from the Armed Forces community meeting essential criteria are guaranteed an interview.
Contact for Further Information
For inquiries, informal site visits, or additional details, please contact:
- Name: Jemma Moody
- Job Title: General Manager
- Email: jemma.moody@nhs.net
- Telephone: 07745725164
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills