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Service Team Leader
Checkout Team Leader – Join Our Foodmaking & Shopkeeping Team
We're looking for natural leaders, friendly customer assistants, or passionate individuals ready for career growth to join our Checkout Team as Team Leaders.
About the Role
Do you enjoy helping customers, building relationships, and driving excellent service? If so, this role is perfect for you. As a Checkout Team Leader, you’ll inspire your team, foster engagement, and ensure our customers have a top-notch shopping experience.
Key Responsibilities
- Serve as a visible presence across all front-end service operations, utilising headsets to assist colleagues and customers efficiently at checkout counters
- Build and lead an outstanding team that delivers courteous, friendly, and supportive service to every customer
- Foster an engaging workplace culture where team members are encouraged to prioritise customer needs and contribute ideas for continuous improvement
- Cultivate a supportive and results-driven environment where achievements are recognised and rewarded
- Utilise data dashboards and reports to identify issues, plan improvements, and implement actionable solutions
- Optimise front-end operations while maintaining compliance with company policies, cash handling procedures, and legal obligations
- Coordinate and facilitate communication across teams, including cash, petrol stations (where applicable), kiosks, customer service desks, trolleys, and car parks
- Support team members with any queries
- Minimise waste by ensuring timely execution of putbacks and repairs
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Benefits
Your hard work will be rewarded with: 🔹 Fully flexible shift patterns 🔹 Six weeks of holiday (including bank holidays) 🔹 Discounts in store (15% from day one) and an additional 10% discount for a family or friend 🔹 Career & development opportunities for long-term growth 🔹 Competitive pension & life assurance 🔹 Healthcare & well-being benefits, including digital GP and mindfulness resources 🔹 Morrisons MyPerks, offering discounts at cinemas, gyms, and high-street retailers 🔹 Optional salary-linked donations to charity 🔹 Family-friendly policies, including 26 weeks' maternity/adoption leave and support for neonatal/family needs
This could be the start of your Morrisons journey—we want to give you every opportunity to thrive.
About You
We’re looking for motivated individuals with: ✅ Strong interpersonal and relationship-building skills ✅ Experience in leading, developing, and coaching teams to achieve high performance ✅ Operational/technical expertise in retail or customer service ✅ Commitment to leadership, with the ability to organise workloads, manage deadlines, and influence team efforts ✅ Experience translating data and insights into actionable improvements
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Next Steps
If you're ready to join our team, apply now in just a couple of minutes. We’ll be in touch soon—keep an eye on your emails and phone!
Important: We can only recruit individuals aged over the school-leaving age (more info here).
Accessibility & Fairness: At Morrisons, we ensure a fair and inclusive recruitment process. Find answers to common questions on our [FAQs page](FAQs link), or let us know if you’d benefit from reasonable adjustments at any stage.
About Us
We’re proud to be one of the UK’s largest and most customer-focused supermarkets, delivering not just great value but exceptional fresh food and service daily. Our commitment to in-store freshness—preparing more fresh products than any other supermarket—sets us apart.
Here, you can shape every aspect of our success—whether you're in the kitchen crafting fresh meals or on the shop floor, serving our customers. Become a Foodmaker. Become a Shopkeeper. Shape the future of Morrisons with us. 🍎🛒
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