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Service Team Leader
Checkout Team Leader – Morrisons
Are you a natural leader, great customer assistant, or a social professional looking for career progression? If you have a helpful, friendly approach, enjoy meeting new people, and enjoy going above and beyond to serve customers, we’re looking for Checkout Team Leaders to lead our Service teams and drive performance forward.
Your Role as Checkout Team Leader
As a Checkout Team Leader, you will be the driving force behind our Checkout team. Your key responsibilities include:
- Being a visible presence across all front-end service operations, using headsets to quickly support colleagues and assist customers in completing their purchases efficiently.
- Leading a team committed to delivering outstanding, friendly, and helpful service to all customers.
- Creating an engaging, customer-centric department culture where colleagues actively contribute to improvement ideas.
- Building a supportive, performance-driven culture where achievements and contributions are recognised and rewarded.
- Confidently analysing dashboards and reports to:
- Optimise the front-end experience
- Root-cause issues
- Develop plans and implement corrective actions
- Ensuring all policies, procedures, and legal obligations (including cash handling) are followed as specified by the company.
- Coordinating and maintaining day-to-day communication across the front end, including:
- Cash.
- Petrol stations (where applicable).
- Kiosks.
- Customer service desks.
- Trolleys and car parc (where relevant).
- delegating and managing put-back tasks in a timely manner to minimise waste.
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Our Reward for You
In recognition of your dedication, we offer:
- Flexible shift patterns, as needed
- Six weeks annual leave, including bank holidays
- 15% discount in our supermarkets and convenience stores available on the first day of employment
- An additional 10% discount card for a Friend or Family member
- Career progression and development opportunities
- Subsidised in-store café or shop floor range discounts
- A competitive pension and life assurance
- Healthcare/Well-being benefits, including Aviva Digital GP
- Morrisons MyPerks with discounts on:
- High-street shops
- Cinemas
- Gyms
- And many other benefits
- Optional payroll charity donations
- A range of family-friendly policies, including:
- 26 weeks maternity and adoption leave (with options for neonatal and fertility leave)
We want to nurture opportunities for growth within your career here at Morrisons. Our commitment to supporting your journey makes this just the start of something great.
About You
Ideally, you will bring:
- The ability to build and maintain strong relations with colleagues and customers.
- Proven leadership experience, including:
- Developing and coaching teams.
- Fostering confidence and competence for high performance.
- A strong operational and technical understanding of Service departments.
- The capability to effectively plan, organise, and manage your workload and the teams under your direction.
- Deadline management skills to meet strict timelines.
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Next Steps
Apply today to become part of our team. It only takes minutes! We’ll reach out to you soon—so keep an eye on your email and messages.
Additional Notes
- We recruit individuals aged above the legal school-leaver threshold (Please check our guidelines).
- At Morrisons, we prioritise an inclusive and fair recruitment process. If you need reasonable adjustments at any stage, let us know, and we’ll support you accordingly.
About Us
At Morrisons, we’re passionate about delivering a exceptional shopping experience the likes of which you won’t find anywhere else. As one of the UK’s largest supermarkets, we bring unbeatable value, high-quality fresh food, and groceries to over 11 million customers weekly. Our commitment to freshness distinguishes us—we prepare more fresh products in-store than any other UK supermarket.
Here, you’ll have the chance to make an impact across the board, whether in food preparation, customer service, or leadership—because together, we’re the Foodmakers and Shopkeepers shaping Morrisons. Your efforts help define who we are and what we represent.
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