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Checkout Team Leader – Morrisons
Are you a natural leader or an exceptional customer assistant looking to take the next step in your career?
Do you thrive in a helpful, friendly environment, love meeting new people, and enjoy going above and beyond for customers?
We’re looking for Team Leaders to guide our Service teams and drive service excellence for our customers.
About the Role
As a Checkout Team Leader, you’ll be the driving force behind our Checkout team. Your responsibilities include:
- Be a visible presence across all front-end service operations, using headsets to support colleagues and assist customers in completing purchases quickly and efficiently
- Build a team that delivers outstanding, friendly, and helpful customer service
- Create an engaging workplace where colleagues are empowered to keep customers central to everything they do, actively encouraging contributions to improve service
- Foster a supportive, high-performance culture where achievements are recognised and rewarded
- Use dashboards and reports to optimise front-end operations by identifying issues, root-causing problems, developing action plans, and implementing corrections
- Ensure compliance with all company policies, procedures, and legal obligations—particularly regarding cash handling
- Coordinate and facilitate daily front-end communication across cash, petrol stations (where applicable), kiosks, customer service desks, trolleys, and car parks, offering support where needed
- Minimise waste by effectively delegating put-back tasks
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What We Offer
In return for your commitment, we provide:
- Fully flexible shift patterns
- Six weeks’ holiday (including bank holidays)
- 15% employee discount available from day one at our supermarkets and convenience stores
- An additional 10% discount for a Friend or Family member
- Career progression and development opportunities
- Subsidised in-store café or shop floor dining options
- Competitive pension and life assurance
- Healthcare/well-being benefits, including Aviva Digital GP
- Morrisons MyPerks offering discounts at high-street shops, cinemas, gyms, and more
- Optional payroll charity donations
- Family-friendly policies, including:
- 26 weeks’ maternity, adoption leave
- Neonatal and fertility leave
About You
The ideal candidate will bring:
- The ability to build and maintain strong working relationships
- Experience in leading and coaching teams, helping colleagues grow in confidence and competence
- Strong operational and technical knowledge of our Service department
- Exceptional organisational and management skills, including:
- Ability to plan, organise, and prioritise workloads (including for direct reports)
- Capacity to meet strict deadlines
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What Happens Next?
Apply now—it only takes a few minutes! If this role excites you, we’ll review your application and get in touch soon.
Please also note: We will only recruit individuals who are over the school leaver’s age.
At Morrisons, We’re Committed to Inclusion
We strive to ensure a fair and inclusive recruitment process. For answers to common questions—including accessing reasonable adjustments—visit our FAQs page. If you need support at any stage, please let us know, and we’ll help you along the way.
About Us
At Morrisons, we’re all about providing customers with freshness they can’t find anywhere else. As one of the UK’s largest supermarkets, we offer great value, quality fresh food, and groceries to over 11 million customers every week.
Our commitment to freshness month-to-month in-store preparation sets us apart. Whether you want to make fresh food or connect with our customers, we’d love for you to join our team.
Come and be part of our journey. At Morrisons, we’re Foodmakers and Shopkeepers—through what we make, we build who we are.
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