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Service Team Leader
Checkout Team Leader – Lead Our Service Teams
Are you a natural leader, a great customer assistant, or someone who enjoys a helping and friendly demeanour? Do you thrive when meeting new people and going the extra mile for customers? If so, we’re looking for Team Leaders to drive service performance for our customers.
About the Role
As a Checkout Team Leader, you’ll be the driving force behind our Checkout team. Your role involves:
- Being a visible presence across all front-end service operations
- Utilising headsets to support colleagues quickly and help customers complete purchases efficiently at checkouts
- Creating a team that delivers outstanding, friendly, and helpful service
- Building an engaging, customer-focused department culture where colleagues are trusted to contribute ideas for improvement
- Fostering a supportive, performance-driven culture that recognises and rewards achievement
- Confidently using dashboards, reports, and analytical tools to:
- Make data-driven decisions
- Identify issues
- Develop and implement corrective actions
- Ensuring all policies, procedures, and legal obligations (including cash handling) are followed
- Coordinating and communicating within front-end departments:
- Cash, petrol station (where applicable)
- Kiosk, customer service desk, trolleys, and car parks
- Supporting colleagues with any queries
- Minimising waste by delegating put-backs promptly and efficiently
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Benefits
In return for your hard work, Morrisons offers:
- Fully flexible shift patterns
- Six weeks of holiday (including bank holidays)
- 15% discount in Morrisons supermarkets and convenience stores from day one
- Additional 10% discount for a friend or family member
- Career progression and development opportunities
- Subsidised in-store café or shop floor meal ranges
- Competitive pension scheme and life assurance
- Healthcare and Well-being benefits, including Aviva Digital GP
- Morrisons MyPerks – discounts at high-street shops, cinemas, gyms, and more
- Optional payroll charity donations
- A range of family-friendly policies, including:
- 26 weeks maternity & adoption leave
- Neonatal and fertility leave
“We want to provide everyone with the opportunity to succeed—not just in their role, but in their career with us. This could be the start of your Morrisons journey.”
About You
We’re looking for young professionals (aged over school-leaving age) who have:
- The ability to build and maintain strong relationships
- Experience in developing and leading teams—coaching for competence and confidence
- A strong operational and technical knowledge of service operations
- The capacity to plan, organise, and manage workloads (your own and those of direct reports)
- The ability to work to strict deadlines
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What Happens Next?
Apply today—it takes just a couple of minutes! We’ll contact you soon, so keep an eye on your emails and phone.
School Leaving Age
We will only recruit individuals over the school leavers’ age. For more details: Guildford City Council Age Limit Information
Fair & Inclusive Recruitment
At Morrisons, we ensure a fair and inclusive recruitment process. Visit our FAQ page for common questions, including how to request reasonable adjustments. If you need support at any stage, please let us know.
About Morrisons
We’re more than a supermarket—we’re part of the UK’s largest grocers, dedicated to delivering great value, freshness, and quality to over 11 million customers every week.
Our mission? To prepare more fresh food in-store than any other UK supermarket. Whether you’re in the kitchens making fresh Foodmakers produce or serving our customers on the shop floor, we’d love for you to be part of it—because at Morrisons, what we make helps us become who we are.
We’re* Foodmakers and Shopkeepers. Join us.*
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