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Service Team Leader
Checkout Team Leader
Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career? Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers?
We're looking for Team Leaders to lead our Service teams and drive service performance forward for our customers.
Key Responsibilities
As a Checkout Team Leader, you’ll be the driving force behind our Checkout team. Your role includes:
- Being a visible presence across all front-end service operations, using headsets to support colleagues and help customers complete purchases quickly and efficiently at checkouts
- Creating a team that delivers outstanding, friendly, and helpful service to all customers
- Building an engaging department environment where colleagues can contribute ideas for improvement, placing customers at the heart of everything
- Foster a supportive and performance-driven culture, recognizing and rewarding achievements
- Using dashboards and reports to make decisions that:
- Optimise the front-end experience
- Identify and root cause issues
- Develop and implement corrective action plans
- Ensuring all policies, procedures, and legal obligations (including cash handling) are followed
- Coordinating daily communication within front-end departments (cash, petrol stations, kiosks, customer service, trolleys, and car parks) and supporting colleagues with queries
- Minimising waste by effective delegation of tasks, including put backs
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What We Offer
In return for your hard work, expect:
- Fully flexible shift patterns
- Six weeks holiday (including bank holidays)
- 15% discount in our supermarkets and convenience stores from day one
- An additional 10% discount card for a Friend or Family member
- Career progression and development opportunities
- Subsidised on-site cafe or shop floor dining
- Competitive pension and life assurance
- Healthcare/Well-being benefits, including Aviva Digital GP
- Morrisons MyPerks – discounts on high-street shops, cinemas, gyms, and more
- Optional payroll charity donations
- Family-friendly policies, including:
- 26 weeks maternity and adoption leave
- Neonatal and fertility leave support
This could be the start of your Morrisons journey.
About You
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We’re looking for someone like you—someone with:
- Strong abilities to build and maintain effective relationships
- Team leadership experience, including coaching to drive high performance and confidence in colleagues
- Strong operational and technical knowledge of retail/service front-end operations
- The ability to effectively plan, organize, and manage workloads, including those of direct reports
- The capacity to work to strict deadlines
Next Steps
Apply today—it only takes a couple of minutes! We’ll contact you soon, so please:
- Check your emails and phone regularly.
Note: We will only recruit individuals who have reached the school leaver’s age. Find more details here.
About Morrisons
We’re proud to provide great shopping experiences—fresh, high-quality food and groceries for over 11 million customers weekly. With a focus on freshness, we prepare more food in-store than any other UK supermarket.
We welcome everyone to join our team, whether you want to grow fresh produce or serve customers. Together, we’re Foodmakers and Shopkeepers, creating what’s possible in retail.
What we make makes us who we are. Join us!
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