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Service Team Leader
Checkout Team Leader
Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career?
Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers?
We're looking for Team Leaders to lead our Service teams and drive our service performance forward for our customers.
About the Role
As a Checkout Team Leader, you’re the driving force behind our Checkout team. You will:
- Be a visible presence across all front end service operations, utilising headsets to quickly support colleagues and help customers complete their purchases quickly and efficiently at checkouts
- Create a team that delivers outstanding, friendly, and helpful service to all our customers
- Foster an engaging department environment where colleagues are empowered to prioritise customers and actively contribute ideas for improvement
- Build a supportive and performance-driven culture where achievement is recognised and rewarded
- Utilise all dashboards and reports to make data-informed decisions that optimise the front end experience, root cause issues, develop plans, and implement corrective action
- Ensure full compliance with all policies, procedures, and legal obligations—including cash handling
- Oversee coordination and day-to-day communication within front-end departments (cash, petrol stations, kiosks, customer service desks, trolleys, and car parks), including addressing colleague queries
- Minimise waste and delegate timely put-back tasks
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What We Offer You
In return for your hard work, we provide:
- Fully flexible shift patterns
- Six weeks of holiday (including bank holidays)
- 15% discount in our supermarkets and convenience stores from day one
- An additional 10% discount card for a friend or family member
- Career progression and development opportunities
- Subsidised in-store café or shop floor food
- Competitive pension and life assurance
- Healthcare and Well-being benefits, including Aviva Digital GP
- Morrisons MyPerks, offering discounts at high-street shops, cinemas, gyms, and more
- Optional payroll charity donations
- A range of family-friendly policies, including:
- 26 weeks of maternity/adoption leave
- Neonatal and fertility leave
At Morrisons, we want to provide everyone with the opportunity to succeed. This could just be the start of your journey with us.
About You
You’ll thrive in this role if you have:
- The ability to build and maintain strong relationships
- Experience in developing and leading teams, coaching colleagues to enhance competence and confidence
- Strong operational and technical knowledge of service operations
- The skill to effectively plan, organise, and manage workloads (yours and your team’s)
- The ability to work to tight deadlines
Get help with your application
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What Happens Next?
Apply now—it takes just a few minutes! We’ll contact you soon, so check your emails and phone regularly.
Note: We only recruit individuals over the school-leaver’s age. Learn more about the school-leaver’s age here.
At Morrisons, we ensure an inclusive recruitment process. See our FAQs for more, including options for reasonable adjustments. If you need support at any stage, let us know, and we’ll happily assist.
About Us
We’re proud to deliver an exceptional shopping experience—one unlike anywhere else. As one of the UK’s largest supermarkets, we offer great value, high-quality fresh food, and groceries for over 11 million customers weekly.
Our focus on freshness sets us apart—we prepare more fresh food in-store than any other supermarket.
Join us in shaping our future. Whether you help bring our freshest products to life or serve our customers, we want you to be part of the Making and Selling it all.
We’re Foodmakers and Shopkeepers—and together, we make Morrisons. Our promise to you is to make you possible.
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