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Overview
Full time, Part time or Job Share
Permanent Contract - 36.75 Hours per week
Up to £34,000 per annum + Bonus + Pension + 6.6 Weeks Holiday
B&Q Parkhead
Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Service Team Manager and you’ll lead and inspire the checkout team to shape the customer experience through exceptional service.
What's the job?
A great team needs a great leader and your role as a Service Team Manager is to create a truly inclusive high performing team to deliver an exceptional journey for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth. In this role you will:
- Lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads
- Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
- Oversee safety, security & compliance routines across the store through your shift lead team.
- Lead the checkout team & front-end service experience, ensuring fast, friendly, and reliable service.
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What we need:
Our Service Team Managers are key to running our business through their teams by delivering an exceptional customer journey. In this role, you should be leading in a way that demonstrates the following qualities:
- Obsessed about our customers and listening to them.
- Objective and can slow down and really look at things with a clear view i.e. reviewing safety compliance.
- You have strong emotional intelligence and thrive in influencing others.
- You love to problem solve and can take others with you.
- Confident to agitate when needed and deliver feedback to all audiences.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
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We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- Company Bonus Scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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