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Service Technician
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Location: Midlands (between Northwich and Warrington), UK
About the Role
The Automation After-Sales Department requires a Service Technician, who will be in charge of carrying out the following responsibilities:
- To perform software support, preventative maintenance, corrective maintenance, modifications and enhancements, routine servicing, warranty work and emergency responses
- Responsibility for equipment performance through product life cycle
- Manages all data and information required to understand the installation and the customer’s needs that lead to potential improvements.
- Supervision of Electrical and Mechanical adjustments of automated equipment
- Support in and improvement of Automated Warehouses in ramp-up phase
- Electrical and Mechanical repairs
- Analysis and diagnosis of Electrical, Mechanical and Control issues
- Track and reporting (Incidents, improvements, Preventive Maintenance, etc.)
- Quoting, Planning and executing After Sales Service jobs
- Ensuring compliance with local regulations
- Managing all technical documentation and manuals for After Sales Support
- Dispatching and managing third party service companies
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Minimum Requirements
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- +2 years of professional experience in automation, after sales service, industrial maintenance or commissioning in the UK.
- Medium education on automation, robotics or electronics (preferably electrical biased)
- Proven experience to successfully interact with customers senior management in regards to performance issues
- A background in Warehousing/Logistics Installation industry is desirable.
- Valid driving license and passport
- Availability to travel and to cover non-office hours
- Programmable logic controller’s knowledge (Siemens Step7, TIA Portal…)
- Programming language C and IEC standard knowledge.
- Frequency inverters knowledge (Sew, Lenze, Keb)
- Industrial communication networks knowledge (Profibus, Profinet, etc.)
- Capacity to read and understand electrical schematics and mechanical drawings.
- MS Office knowledge (Word and Excel).
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