Trane Technologies
Service Technician - Midlands Team - ICS Cool Energy Ltd
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Service Technician - Midlands Team - ICS Cool Energy Ltd
Service Technician – Trane Technologies
At Trane Technologies, we’re redefining climate solutions for buildings, homes, and transportation—helping protect the planet while delivering exceptional results. If you’re passionate about sustainability, bold innovation, and making a real difference, we invite you to join us in shaping a better future.
We’re boldly going. Are you ready?
Where Will You Work?
This Service Technician role focuses on supporting customers across Dudley, Walsall, and surrounding areas. When not directly engaging with clients, you’ll collaborate with your team in your office space.
Role Overview
The Service Technician plays a pivotal role in ensuring customer equipment and installations remain in optimal condition—performing flawless maintenance, repairs, and service under contract. Your focus will be on maximising efficiency, improving customer experiences, and refining operational processes while maintaining the highest service quality.
Key Responsibilities
Customer & Technical
- Diagnose faults in HVAC and commercial systems during on-site visits, maintaining awareness of all assigned projects.
- Ensure high standards of service across:
- Planned Preventative Maintenance (PPM)
- Customer Breakdown Repairs
- Warranty Work
- Equipment Hire & Commissioning
- Build strong, trusted customer relationships by acting as their key point of contact.
- Collaborate closely with Service Desk, Sales, and Operations Teams to share critical insights and improve service delivery.
- Utilise cutting-edge software, diagnostic tools, and technical specifications to troubleshoot and repair systems efficiently.
- Communicate effectively with supervisors, managers, and customers to keep projects on track.
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Customer Relationships
- Maintain transparency via regular progress updates for stakeholders, including updates on:
- Completed invoiced work orders
- Operational improvements
- Sustained customer satisfaction trends
Internal Support & Administration
- Maintain validation against experience and certification requirements as outlined below.
- Support compliance efforts through adherence to company policies and reporting channels.
About The Role
Do you enjoy problems solving, diagnosing technical systems, and delivering customer-centric service? If you thrive under minimal supervision and within a collaborative team environment, we want to hear from you.
Skills & Requirements
Essential Qualifications
- Proven experience as a Service or Field Technician in a similar role.
- Strong understanding of technical service processes and ability to follow engineering specifications.
- Excellent interpersonal and service-oriented mindset.
- Ability to act independently with minimal guidance to drive customer outcomes.
- F-Gas Certification required—preferably with skilled trade certification (e.g., refrigeration/mechanical trades).
- Passionate about continuous improvement and workplace operational efficiency.
- Capable of standing, bending, lifting typical service equipment (tools, components).
- UK Driver’s License essential—freedom to travel to customers within the region with company allocation of vehicle.
- Confirmed Right to Work status in the UK.
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Technical Proficiency
- Fluency in Microsoft Office Suite (Excel, PowerPoint, Outlook).
- Proven use of diagnostic tools and software, service technician CRM systems, and workflow management platforms.
- Preference for manufacturing industry knowledge and controls troubleshooting (e.g., PLC, pipework, motors).
Why Join Trane?
We’re boldly challenging what’s possible. As part of us, you’ll: ✅ Contribute to large-scale climate and sustainability solutions. ✅ Work with competitive compensation alongside comprehensive benefits (learn more here). ✅ Join a team diverse in backgrounds fostering growth through opportunity—for all under thesun. ✅ Gain strategic industry recognition while shaping tomorrow’s standards.
We’re an Equal Opportunity Employer. Our door is open to all qualifying candidates without regard to race, religion, creed, disability, sexual orientation, or any other legally protected classification.
Ready to join us in boldly changing the world? Apply now → Link
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