Trane Technologies
Service Technician - Midlands Team - ICS Cool Energy Ltd
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Service Technician - Midlands Team - ICS Cool Energy Ltd
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As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, our responsibility is to put the planet first. At Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business.
Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, join us in boldly challenging what’s possible for a sustainable world.
We invite you to Learn about our benefits designed to help you Thrive at work and at home.
Where Is The Work
Prioritise engaging with customers. When not directly interacting with customers, collaborate with colleagues in your office.
Position Overview
The Service Technician is responsible for providing exceptional customer service and technical support.
This role plays a crucial role in delivering the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on-site, covering our maintenance and service contracts. The goal is to:
- Maximise service technician productivity
- Enhance the overall customer experience
- Improve operational technical processes
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We are actively seeking candidates from the North West of England, UK.
Key Responsibilities
Customer and Technical:
- Diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
- Attend customer sites to complete:
- Planned Preventative Maintenance (PPM)
- Customer Breakdowns
- Warranty work
- Hire and Commissioning workloads
- Build and maintain strong relationships with customers, acting as a trusted point of contact.
- Collaborate with the Service desk, Sales, and Operations Team to:
- Establish strong communication channels.
- Share key customer insights.
- Utilise cutting-edge software and technology, alongside hand-tools, following blueprints or engineering specifications to diagnose and repair units.
- Generate regular reports on completed, invoiced work orders.
- Foster strong customer relationships through exceptional service.
- Communicate updates with:
- Supervisors
- Regional Service Managers
- Senior Technicians
- Customers
- Drive continuous improvement through constructive feedback.
Internal Controls and Administration:
- Proven experience in a service or field-based technician role.
- Strong knowledge of customer service principles.
- Excellent interpersonal skills, motivating technicians to deliver outstanding customer experiences.
- Effective communication skills.
- Analytical thinking and problem-solving abilities.
- Proficiency in using:
- Apps
- Diagnostic software
- Microsoft Office Suite
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Skills and Capabilities
- Knowledge of the manufacturing industry (an advantage).
- Strong people and communication skills with a positive mindset.
- Ability to work with minimal supervision.
- Appropriate skilled-based certificates including F-Gas.
- Ability to cover standby and call-outs on a planned, scheduled basis, including:
- Weekdays
- Weekends
- Bank holidays
- Proficiency in Microsoft Office Suite.
- Valid UK driving licence (company vehicle allocation).
- Confirmed Right to Work status for the Country of application.
We offer:
- Competitive compensation
- Comprehensive benefits and programs
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to:
- Race
- Colour
- Religion
- Sex
- Sexual orientation
- Gender identity
- National origin
- Pregnancy
- Age
- Marital status
- Disability
- Status as a protected veteran
- Any legally protected status
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