Trane Technologies
Service Technician - South Region - ICS Cool Energy Ltd
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Sustainability Professional – Climate Solutions Expert
Joint Mission & Company Culture
As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, we prioritise reducing our environmental impact. At Trane Technologies—home to brands like Trane® and Thermo King™—sustainability isn’t just how we do business; it’s the heart of our mission.
Do you take global challenges as opportunities to create measurable impact? Are you passionate about shaping a better future? If yes, we invite you to join us and Boldly challenge what’s possible for a sustainable world alongside like-minded innovators.
Key Benefits (Designed for Thrive)
- Experiences to excel at work and beyond
Location & Work Priorities
Location: Flexible across the UK with rotational assignments.
- Focus: Engage directly with customers in their environments.
- Non-customer-facing time includes collaboration with internal teams in your regional office.
Position: Service Technician
(Primary Representative for Customer Trust & Service Expertise)
Core Purpose
Provide exceptional customer service and technical support to ensure the highest standards of installation integrity, maintenance efficiency, and operational reliability—guarding equipment performance while amplifying customer experience.
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Our goal: Optimise technician productivity and drive continuous process improvements through lean technical excellence.
Key Responsibilities
Customer & Technical Support
- Diagnostics & Problem-Solving
- Troubleshoot mechanical, electrical, and control-system faults in assigned HVAC/R projects.
- Onsite Work Execution
- Execute Planned Preventative Maintenance (PPM), emergency repairs, warranty claims, hire equipment commissioning, and startup procedures.
- Customer Relationships
- Represent Trane Technologies with the highest professionalism. Foster trust-based relationships and act as a direct, reliable technical point of contact.
- Internal Collaboration Focus Areas
- Align service desk, sales, and operational teams to share insights that enhance customer loyalty and retention.
- Technical Proficiency
- Employ cutting-edge software, diagnostic tools, and manual instrumentation—per engineering blueprints and specifications—to repair/overhaul units.
- Reporting & Analysis
- submit detailed invoice-ready work order summaries and reliability metrics.
- Proactive Communications
- Log project and site updates with leadership and customers to supported ongoing improvement cycles.
Internal Operations & Administrative Accountability
- General GxP-compliant service discipline.
- Prioritise unit performance aligned with contract guarantees and warranty policies.
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Requirements
- Relevant Experience
- Proven professional history in service or field-based technician roles.
- Customer & Technical Skills
- ** Strong understanding of customer service principles** and root-cause engineering.
- Demonstrated coaching ability to motivate teams toward excellence.
- Communication Styles
- Self-managing communicator with collaborative and analytical thinking skills.
- Tool/Software Proficiency
- Fluent in MS Office Suite, apps, and diagnostic software solutions.
- Certification
- Valid UK Driving License (company vehicles allocated).
- F-Gas certification (or eligibility via company training pathway).
- Reliability Requirements
- Availability for unplanned overtime during weekday, weekend, and public holidays as assigned.
- Compliance
- Full right-to-work authorisation within your operational region/country.
Additional Context
All qualified candidates will receive fair consideration under our inclusive Equal Opportunity Policy: we do not discriminate on any basis.
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