Aneurin Bevan University Health Board
Service Transformation Manager
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We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
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Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
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Aneurin Bevan University Health Board support flexible working.
Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy. For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.
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Job Overview
SERVICE TRANSFORMATION MANAGER
The Division of Clinical Support Services is seeking an enthusiastic individual to join the senior management team in the role as service transformation manager
The post holder will provide service planning support to the Clinical Support Services Division as a senior manager within Aneurin Bevan Health Board working closely with the Divisional Manager, General Manager and Assistant General Manager.
The post holder will provide best practice pro-active and technical planning advice and support to the organisation on service plans, strategies and service development approaches.
With a sound understanding of the theory and practice of various service planning and improvement methodologies and techniques, the post holder will be responsible for ensuring that service plans and development projects reflect the balance of clinical effectiveness, quality and patient safety with productivity and efficiency measures.
The post holder will be required to lead specific projects and plans necessary to develop and deliver new service models, financial savings plans and provide support for the Health Board’s strategic plans.
Provide direct support to the management team and deputise in their absence.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
Provide service planning support to the Clinical Support Services Division, facilitating delivery of key and specific areas of Division service plans aimed at improving service provision across the ‘whole system’. Be a Senior Manager of the CSSD team within ABUHB. Working with Divisional Director, Divisional General, Assistant General Manager, other senior managers, and clinicians. To provide pro-active and technical planning advice and support to the organisation on service plans, strategies and service development approaches.
Have understanding of the theory and practice of various service planning and improvement methodologies and techniques, including benefits planning and will work with Divisional, Service Change Plan Leads and ABCi colleagues to support both strategic and operational management and reporting to the Health Board and Welsh Government. Responsibility to ensuring that service plans and development projects reflect the balance of clinical effectiveness, quality and patient safety with productivity and efficiency measures, and that they capture the variety of activities carried out in an integrated health organisation.
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Lead specific projects and plans necessary to develop and deliver new service models, financial savings plans and provide support for CSSD strategic plans.
Develop plans, reports and updates as required by the Divisional Management Team, Executive Team.
Provide direct support to the management team and deputise in their absence.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Skills
Essential criteria
Capacity/demand management and planning
Proven ability to achieve targets and objectives within a demanding and pressured environment against challenging deadlines
Experience
Essential criteria
Previous senior NHS experience
Experience of complex service planning in a health or social care role
Demonstrable success in building, leading, motivating and developing teams
Education
Essential criteria
Masters level qualification or equivalent level of work experience
Project management qualification/experience
Evidence of CPD
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