Roc Technologies
Service Transition Manager
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Service Transition Manager
Home-based (with travel to London)
We are seeking a hands-on Service Transition Manager to join a newly established Service Transition function within a growing MSP environment. This is a high-impact, delivery-focused role where you will lead strategic transition programmes across key client accounts. Your initial priority will be to successfully deliver a large service transition programme, ensuring the seamless migration from legacy services into live operations. You will also play a pivotal role in shaping and scaling a repeatable, high-quality transition framework for future programmes across the business.
Key Responsibilities Lead end-to-end service transition delivery across strategic managed service programmes Own the design, transition, implementation and handover of new and changed services into operations Manage complex transitions across network transformation, security, service desk and infrastructure services Collaborate with Sales, Solutions Architecture, and operational teams to deliver scalable service models Ensure transitions are delivered within scope, commercial boundaries, and quality standards Establish and maintain a robust Service Transition Framework, including governance, standards, templates and reporting Identify and mitigate service design and transition risks [ Drive a right-first-time delivery culture with strong operational readiness and structured handovers Produce Operational Service Manuals (OSMs) and transition documentation About You
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Essential Experience & Skills Proven experience in Service Transition and/or Service Delivery within MSP environments Strong working knowledge of ITIL frameworks Demonstrable experience managing complex technical service transitions Ability to operate as a hands-on, delivery-focused “doer” Excellent stakeholder management and communication skills Eligibility for security clearance (SC/DV or NPPV3)
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Desirable Experience Background in mid-sized MSP organisations Experience across both project management and service management Exposure to networking, cloud or SASE environments Experience supporting bids, service design or commercial models
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