David Lloyd Clubs
Service Transition & Quality Manager
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Service Transition & Quality Manager
£44,000-£48,000 Would you like to join Europe’s leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the lookout for a passionate Service Transition and Quality Manager to join our team!
About the Role
This role oversees the successful introduction and continuous improvement of our IT services across our clubs and central teams.
You’ll act as the gatekeeper for service transitions, ensuring new technologies are:
- Fully tested
- Supported
- Delivered to a high standard
You’ll work closely with:
- Operations
- Member Experience
- IT stakeholders
Additionally, you’ll:
- Support service reviews
- Monitor supplier performance
- Lead training programs
- Optimise IT systems for a seamless experience
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Our Team Culture
Our Team Members are at the heart of what we do. We ensure everyone working at David Lloyd Clubs feels:
- A sense of belonging
- Support to thrive physically and mentally
Benefits
- Free Club Membership for you and your family!
- 50% Discount on food and drinks
- Discounts on:
- Swimming
- Tennis Lessons
- Personal Training
- Opportunities for career advancement through internal training and development
- Wagestream App: Get paid on demand!
- Access to our Benefits Suite
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About You
Requirements
- Strong IT Service background with a good understanding of ITIL frameworks and technical environments
- Excellent stakeholder management and communication skills
- Strong:
- Analytical
- Organisational
- Problem-solving
- Proactive, self-motivated, and collaborative approach with a strong sense of ownership
Join Us
Help us create a thriving and inclusive culture. Together, we’re more than a Club!
About the Company
Club Support UK – With 139 clubs across the UK and Europe, David Lloyd Leisure is the leading premium health and wellness group.
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