SoftwareOne
ServiceNow Business Process Consultant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
ServiceNow Business Process Consultant
ServiceNow ITSM Business Process Consultant
The ServiceNow ITSM Business Process Consultant is a senior key member of the ServiceNow delivery team. They are responsible for designing and deploying best-practices process solutions that help achieve our client’s strategic goals.
You will:
- Lead current-state ITSM process discovery
- Re-engineer workshops and analysis sessions
- Identify and develop solutions that enhance the organization’s ability to operate with greater efficiency and effectiveness
How Will You Make an Impact?
- Demonstrated ability to influence and consult (offering options with pros, cons, and risks)
- Provide thought leadership to sponsors/stakeholders in solving business process and/or technical problems
- Liaise with ITSM Process Owners to educate them on:
- Functional capabilities
- How to drive operational excellence
- Value realization of the ServiceNow platform
- Drive:
- Process definition
- Re-engineering
- Improvement
- Gap analysis of current/to-be processes with ITSM product owner(s), process owners, and other stakeholders
- Serve as a subject matter expert
- for Incident, Problem, and Change process areas
- Engage with cross-functional teams to design and implement ServiceNow processes
- Lead requirements workshops including:
- Stakeholder interviews
- Gathering business needs
- Analysis of existing use cases
- Analyze, document, and verify requirements for:
- Completeness
- Consistency
- Comprehensibility
- Feasibility
- Conformity to standards
- Manage translation of business requirements and communication of functional requirements to the development team
- Ensure best practices and processes are followed
- Collaborate with project manager to:
- Develop responses to stakeholder requests for:
- Scope change
- Exceptions
- Contingency requests
- Develop responses to stakeholder requests for:
- Provide input for scoping and estimation activities related to RFPs and SOWs
- Lead a team of functional analysts, providing:
- Day-to-day direction
- Mentorship
- Coaching
- Career direction
- Promote continuous process improvement practices through:
- Process best practices
- Metrics/KPIs
- Dashboards
- Role accountabilities
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Job Requirements
-
Bachelor’s or Master’s degree in:
- Business
- Information systems
- Business administration
- Computer science
- or equivalent
- May substitute combination of:
- Education
- Technical certifications, training
- Work experience
-
5+ years’ experience in:
- Data analysis
- Business analysis
- Business administration or finance
-
4+ years experience in:
- ITSM process design
- Product management consulting
-
2+ years working with the ServiceNow platform on current releases
-
Excellent verbal and written English communication skills, with emphasis on:
- Customer service
- Workshop facilitation
- Presentations (adapted to varying audience needs)
-
Exceptional skills documenting:
- Process design
- Business requirements
- User stories
- Process guides
- Project collateral
Get help with your application
Your very own career expert that helps elevate your application to the next level.
-
Strong interpersonal skills with a strong customer-centric mindset
-
Experience leading/executing complex strategic and operational initiatives at large organizations
-
Experience partnering with and advising executives
-
Experience with troubleshooting problems, handling challenging situations, and conflict resolution
-
ITIL V3 or ITIL 4 Foundations Certification required
-
Certified Business Analysis Professional (CBAP) certification is an asset
-
ServiceNow CSA (Certified System Administrator) and CIS-ITSM Pro certifications are assets
Company Description
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider, with a bold vision for the future.
Global Reach & Opportunity
- A footprint in over 70 countries
- Diverse team of 13,000+ professionals
- Unparalleled opportunities for talent to grow, make an impact, and shape the future of technology
Culture & Growth
At the heart of our business is our people. We empower teams to:
- Work across borders
- Innovate fearlessly
- Develop skills through:
- World-class learning and development programs
Whether passionate about:
- Cloud
- Software
- Data
- AI
- Building meaningful client relationships,
— you’ll find a place to thrive here.
Join us and be part of a purpose-driven culture, where:
- Your ideas matter
- Your growth is supported
- Your career can go global
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location