DGH Recruitment
ServiceNow Developer
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ServiceNow Developer - Manchester (Hybrid) - Permanent
A fantastic opportunity has arisen for a ServiceNow Developer to work within a global law firm on a permanent basis based in Manchester.
This role will support the ongoing development and enhancement of the ServiceNow platform, delivering scalable solutions that support business operations and strategic initiatives.
Key Responsibilities
- Configure, develop and support ServiceNow modules including ITSM, ITOM, HRSD, CMDB and other platform capabilities.
- Develop and maintain platform automation using UI Policies, UI Actions, Business Rules, Client Scripts and Script Includes.
- Design and deliver custom applications, workflows and platform enhancements aligned with business requirements.
- Build and maintain integrations using REST, SOAP, MID Servers, IntegrationHub and third-party APIs.
- Support platform performance, data integrity, security and governance standards.
- Manage roles, groups, access controls, update sets, instance cloning and platform upgrades.
- Ensure solutions are scalable, maintainable, secure and aligned with ServiceNow best practice.
- Perform unit and regression testing and support user acceptance testing.
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Key Experience
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- Proven hands-on ServiceNow development experience.
- Strong JavaScript, Glide API, HTML, CSS and JSON skills.
- Experience with Flow Designer, IntegrationHub and Scripted REST APIs.
- Experience developing integrations using REST, SOAP, MID Servers and third-party APIs.
- Experience managing update sets and supporting instance migrations.
- Ability to translate business requirements into technical solutions.
- Understanding of ITIL and ITSM principles.
- ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) desirable.
- Additional ServiceNow certifications across ITSM, ITOM or HRSD desirable.
- Experience with ITOM Discovery, CMDB modelling or Service Mapping desirable.
- Experience within a legal services environment desirable.
- Familiarity with Agile/Scrum methodologies and modern web technologies desirable.
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