ServiceNow Developer

Servicenow Designer Contract

Role Title

Servicenow Designer

Contract Location

London, UK (3 days in a week)

Roles and Responsibilities

• Implementation of ServiceNow Modules, administration, improvement, and support of the latest ServiceNow platform.
• Perform all aspects of Platform Administration, Design, Development, and implementation of ServiceNow.
• Perform minor and major enhancements requests to a client's ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.
• Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax, etc.
• Facilitate roll-out of new applications and modules in ServiceNow.
• Identify system deficiencies, recommend solutions as a trusted advisor to clients.
• Perform ServiceNow upgrade administration assistance to ensure clients leverage the latest releases of the ServiceNow application, ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations.
• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible.
• Ensure tool configuration consistency across development, testing, and production environments.
• Experience analyzing the issue, estimating the efforts, and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices.
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.
• Flexible and has the ability to manage multiple projects concurrently.
• Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting.
• Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus).
• Understanding of Agile based approach to software development (SCRUM experience a plus).
• Ability to work remotely and largely unsupervised, and to deliver to written requirements.
• Effective communication skills via verbal and non-verbal methods.
• Strong attention to detail.
• Problem-solving ability.
• Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating the effort of additional administrators.
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.
• Effectively manage and execute high-level tasks assigned via'stories'.
• Assists junior analysts through project(s) lifecycles.
• Manages work against an often-demanding timeline.
• Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily.