NTT DATA Business Solutions
ServiceNow Developer (CMDB, Discovery, Service Mapping & Event Management)
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About NTT DATA Business Solutions
NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries. We combine global reach with local intimacy to provide premier professional ServiceNow and SAP services, from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development through to business IT outsourcing.
As a Global Elite Partner for ServiceNow, we bring an added dimension of expertise and excellence to our suite of services, delivering innovative digital transformation solutions to enterprise clients worldwide.
Our award-winning ServiceNow practice works with organisations across multiple industries, helping them modernise operations, improve service delivery and maximise the value of the ServiceNow platform.
Job Summary
We are looking for an experienced ServiceNow Technical Consultant with strong expertise in CMDB, Discovery, Service Mapping and Event Management to join our growing ServiceNow practice.
You will play a key role in designing, developing and implementing scalable ServiceNow solutions that provide accurate service visibility, operational insight and automation for enterprise customers. Working alongside Solution Architects, Business Analysts and Project Managers, you will translate business requirements into high-quality technical solutions whilst following ServiceNow best practices.
The ideal candidate will have a passion for solving complex technical challenges, enjoy working directly with customers and be comfortable delivering across the full project lifecycle.
Key Responsibilities
- Work closely with Business Analysts and Solution Architects to understand business requirements and translate user stories into scalable technical solutions.
- Design, configure and develop ServiceNow solutions across CMDB, Discovery, Service Mapping and Event Management.
- Build and maintain robust Discovery schedules, MID Server configurations and Discovery patterns.
- Configure and maintain an accurate and healthy CMDB, ensuring data quality, governance and compliance with CSDM principles.
- Design and implement Service Mapping to provide end-to-end visibility of critical business services and application dependencies.
- Configure Event Management, including event rules, alert correlation, connector integrations and operational dashboards.
- Develop custom ServiceNow applications, workflows, UI Policies, Business Rules, Script Includes and integrations where required.
- Integrate ServiceNow with third-party monitoring, cloud and infrastructure platforms using REST, SOAP and IntegrationHub.
- Support ServiceNow platform upgrades, releases and enhancements in line with platform best practices.
- Perform technical testing, troubleshooting and root cause analysis to ensure high-quality solution delivery.
- Produce clear technical documentation, solution designs and knowledge articles.
- Collaborate with developers, consultants, architects and customer stakeholders throughout project delivery.
- Participate in Agile ceremonies including sprint planning, backlog refinement, retrospectives and daily stand-ups.
- Identify opportunities to automate manual processes and improve operational efficiency through the ServiceNow platform.
- Mentor junior consultants and share technical knowledge across the wider practice where appropriate.
- Stay up to date with ServiceNow releases, certifications and emerging technologies.
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Required Skills & Experience
To be considered, you must have at least 3 years of hands-on ServiceNow development and implementation experience.
Core Technical Skills
- ServiceNow CMDB
- ServiceNow Discovery
- Service Mapping
- Event Management
- JavaScript
- Flow Designer
- IntegrationHub
- Business Rules
- Script Includes
- UI Policies
- Client Scripts
- REST and SOAP integrations
- MID Server configuration
- CSDM (Common Service Data Model)
Desirable Experience
Experience with one or more of the following would be highly advantageous:
- ITSM
- ITOM Visibility
- ITOM Health
- ITOM Cloud Management
- Performance Analytics
- Predictive Intelligence
- Service Portal
- App Engine
- AppDynamics integrations
- Cloud Discovery (AWS, Azure or GCP)
- Kubernetes or container discovery
- SCCM integrations
- LDAP integrations
Required Skills & Abilities
- Strong understanding of ServiceNow platform architecture and development best practices.
- Proven experience delivering enterprise-scale CMDB and ITOM implementations.
- Experience implementing Discovery and Service Mapping across complex environments.
- Strong troubleshooting and debugging skills.
- Excellent understanding of infrastructure technologies including Windows, Linux, networking, virtualisation and cloud platforms.
- Experience integrating monitoring tools into Event Management.
- Ability to communicate technical concepts to both technical and non-technical stakeholders.
- Strong analytical and problem-solving skills.
- Excellent organisational and time management skills.
- Comfortable working independently whilst collaborating within distributed project teams.
- Customer-focused with excellent written and verbal communication skills.
Desirable Qualifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS) – Discovery
- ServiceNow Certified Implementation Specialist (CIS) – Service Mapping
- ServiceNow Certified Implementation Specialist (CIS) – Event Management
- ITIL Foundation Certification
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Benefits
Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP® Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We’d love to hear from you.
We offer a range of benefits designed to support your well-being, career growth, and work-life balance:
- Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively.
- Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation.
- "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees)
- Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.
- Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.
- Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.
- Health and Well-being: Prioritize your health with our comprehensive Private group fund provided by WPA. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc.
- Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.
- Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options.
- Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.
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