Global Payments Inc.
ServiceNow Developer Lead
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Make your mark at one of the biggest names in payments. We’re looking for a ServiceNow Development Lead to join our ever evolving ServiceNow Platform team and help shape the future of global commerce
What You’ll Own
Technical Leadership & Team Management
- Lead, mentor, and inspire a team of ServiceNow Engineers, fostering a culture of craftsmanship, accountability, and continuous improvement.
- Set the technical standard by modelling exemplary development practices, architectural thinking, and solution design.
- Act as the “golden standard” for code quality, platform architecture, and development discipline.
- Provide technical oversight and ensure complex solutions are well designed, rational, and maintainable.
Agile Delivery Leadership
- Take the lead in Sprint Planning, Sprint Reviews, and Retrospectives, ensuring clarity, prioritisation, and an environment of open, constructive communication.
- Empower the team to raise concerns, challenge assumptions, and contribute to improvements in process and delivery.
- Drive predictable, high‑quality delivery across all ServiceNow workstreams.
Solution Design & Development
- Design, develop, and implement ServiceNow applications, integrations, and configurations (workflows, business rules, UI scripts, client scripts, etc.).
- Ensure all solutions are scalable, robust, secure, and aligned with both ServiceNow and organisational best practices.
- Provide architectural guidance and approve designs for complex or strategic initiatives.
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Platform Governance & Health
- Own and enforce ServiceNow governance: coding standards, peer reviews, release processes, and change control.
- Maintain platform health as a top priority, ensuring performance, stability, and maintainability are never compromised.
- Stay current with new ServiceNow releases and drive adoption of relevant enhancements.
What You'll Bring
Stakeholder Engagement
- Collaborate with business analysts, product owners, and process stakeholders to understand requirements and translate them into high‑quality technical solutions.
- Represent the development team confidently and ensure engineering considerations are heard and respected.
Incident Ownership & Operational Excellence
- Own the Incident Management process within the development team.
- Ensure incidents assigned to engineers are kept up to date, progressed appropriately, and resolved within agreed SLAs.
- Conduct root‑cause analysis and feed learnings into continuous improvement initiatives.
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About The Team
Our Tech and Security teams keep us moving each day, no matter where we are in the world. From the hardware to the networks and everything between, they humbly make it all happen.
The ServiceNow Development Lead is responsible for providing technical leadership, architectural guidance, and hands-on expertise in the design, development, and delivery of ServiceNow solutions. This role leads a team of ServiceNow Engineers, ensuring the platform is robust, scalable, and aligned with organisational standards and strategic objectives.
Acting as the pinnacle of development excellence, the Lead establishes coding standards, champions best practice and confidently represents the voice of engineering within the wider business. They ensure that platform health, technical integrity, and operational resilience remain the highest priority.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
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