Ventula Consulting
ServiceNow ITSM Developer
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ServiceNow ITSM Developer
Location: Remote (UK)
Contract: Initial 12-month contract
Rate: Competitive (Outside IR35)
A ServiceNow ITSM Developer is required to support a large-scale ServiceNow transformation programme.
The successful candidate will be responsible for developing, configuring and enhancing the ServiceNow platform, delivering scalable solutions across core ITSM modules while working closely with technical and business stakeholders.
Key responsibilities:
- Develop, configure and customise ServiceNow ITSM applications, workflows and automations.
- Design, build and support ServiceNow modules including Incident, Problem, Major Incident Management, Change, Request, Service Catalogue, Knowledge, CMDB, CSDM, Portal and ITOM.
- Develop integrations with external systems using APIs and web services.
- Translate business and operational requirements into technical solutions.
- Configure and administer the ServiceNow platform, including users, roles, groups, ACLs and Service Portal.
- Design integrations between ServiceNow, monitoring tools, cloud platforms and infrastructure services.
- Produce technical documentation and support testing activities.
- Work closely with architects, platform teams and business stakeholders to deliver scalable solutions.
- Ensure development follows ServiceNow best practice, platform governance and ITIL standards.
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Required experience:
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- Proven experience developing and configuring ServiceNow ITSM solutions.
- Strong knowledge of core ITSM modules, including Incident, Problem, Change, Request and CMDB.
- Experience with ServiceNow scripting, integrations and platform administration.
- Strong understanding of ITIL processes and ServiceNow best practice.
- Excellent communication and stakeholder management skills.
Desirable:
- Hands-on experience with ServiceNow ITOM, Discovery and MID Servers.
- Experience integrating ServiceNow with monitoring, cloud or infrastructure platforms.
- ServiceNow certifications.
Contract details:
- Remote (UK).
- Initial 12-month contract
- Outside IR35.
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