CODA Technology Services
ServiceNow (ITSM) Functional Trainer (Remote) - Outside IR35
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ServiceNow Functional Trainer
We are looking for an experienced ServiceNow Functional Trainer to support a global media organisation with a global ServiceNow rollout. You will design and deliver training for two key audiences:
IT teams – training on ITSM - Incident, Request, Problem, and Change Management processes.
Business users – helping employees use the Employee Center portal to raise and track requests.
This is for an initial 6 month contract period - outside IR35.
You will own the end-to-end training strategy, creating high-quality learning materials, delivering virtual training across multiple countries, and driving user adoption as the platform continues to evolve.
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Key responsibilities:
- Design a structured training approach tailored to different user groups and skill levels.
- Create engaging learning content, including virtual training, e-learning, quick reference guides, videos, and user documentation.
- Deliver training globally, working with local teams to adapt content where needed.
- Select the most effective learning approach, from full training sessions to simple user guides, depending on the level of change.
- Drive ongoing adoption through refresher sessions, communications, Q&A forums, and user feedback.
Experience required:
- Proven experience delivering functional training on ServiceNow. Can be a consultant that has delivered training as part of delivery.
- Knowledge of the ServiceNow Employee Center (ESC) and ITSM modules, including Incident, Request, Problem, and Change Management.
- Experience creating training for a wide range of users with different levels of technical knowledge.
- Skilled in using modern learning tools
- Experience delivering training across multiple countries and cultures.
- Excellent presentation, communication, and facilitation skills.
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