Deutsche Bank
ServiceNow Platform Administrator
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ServiceNow Platform Administrator
ServiceNow Platform Administrator
Position Overview
You will join Deutsche Bank as a ServiceNow Platform Administrator, working with a collaborative and global PlatformNow team to support a mission-critical ServiceNow platform used across the organisation.
In this role, you will:
- Maintain platform stability, availability, and service quality
- Work closely with engineering, operations, and business teams to enhance and support reliable service delivery in a regulated environment
- Contribute meaningfully to the strategic vision while being part of a supportive and inclusive team
This is an opportunity to share ideas, resolve issues, and align with our global enterprise objectives.
What We’ll Offer You
A healthy, engaged, and well-supported workforce enables employees to thrive both at work and beyond. At Deutsche Bank, we prioritise development and wellbeing, offering:
- Hybrid Working – A flexible model allowing eligible employees to work remotely part-time to suit their needs
- Competitive salary and non-contributory pension
- 30 days’ holiday (plus bank holidays), with optional extra days
- Life Assurance and Private Healthcare for you and your family
- Flexible benefits:
- Retail discounts
- Bike4Work scheme
- Gym benefits
- CSR initiatives and 2 days’ volunteering leave per year
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Your Key Responsibilities
- Platform Administration:
- Perform day-to-day maintenance (instance management, access control, health monitoring)
- Manage platform configurations (workflows, forms, UI policies, business rules)
- Stakeholder Support:
- Facilitate communication, issue resolution, and service improvements
- Collaborative Enhancements:
- Work with Product Owners, Engineers, and Architects to deliver platform upgrades
- Proactive Issue Resolution:
- Identify and address defects, performance bottlenecks, and platform issues
- Automation & Efficiency:
- Explore opportunities to optimise ITSM and platform processes
Your Skills & Experience
Essential
- Proven enterprise-level ServiceNow administration experience
- Strong command of core modules (ITSM, ITOM, ITAM, CMDB, Service Request)
- Hands-on knowledge of:
- Platform configuration (flows, business rules, client scripts, UI policies)
- Incident/Problem/Change/Request management processes
- Analytical and problem-solving skills
- Stakeholder management and communication expertise
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How We’ll Support You
- Training & Development – Investing in your career growth
- Flexible Working – Balancing personal commitments
- Coaching & Expert Guidance – Learning from industry leaders
- Inclusive Culture – Valuing diversity, equality, and reasonable adjustments for all employees
- Career progression through a continuous learning environment
Note: Salary transparency may support visa requirements for Skilled Worker visa holders.
About Us
Deutsche Bank is the leading German bank with deep European roots and a global network. Our UK team is proud to be recognised as:
- Top 50 Employers for Gender Equality (The Times)
- Gold Award from Stonewall (Top 100 Employers)
We empower our employees to excel daily, fostering collaboration, initiative, and responsible leadership.
The Deutsche Bank Group celebrates inclusion and welcomes candidates from all backgrounds. We believe a positive, fairness-driven environment equals better outcomes.
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