Deutsche Bank
ServiceNow Production Support Manager
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ServiceNow Production Support Manager
Position Overview
You will join Deutsche Bank as a ServiceNow Production Support Manager, working with a collaborative and global PlatformNow team to support a mission-critical ServiceNow platform used across the organisation. In this role, you will:
- Help maintain platform stability, availability, and service quality
- Support teams and stakeholders in resolving issues and improving service outcomes
- Connect closely with engineering, operations, and business teams to enhance automation, strengthen performance, and ensure reliable service delivery in a regulated environment
- Contribute meaningfully to the evolution of production support
- Be part of a supportive and inclusive team that builds a dependable and responsive platform
Location
Birmingham
Corporate Title
Director
What We’ll Offer You
A healthy, engaged, and well-supported workforce enables you to perform at your best and enjoy work and life outside the workplace. At Deutsche Bank, we prioritise your development and wellbeing. Expect the following benefits:
- Hybrid Working – Adaptable model allowing eligible employees to work remotely part-time, tailored to individual needs
- Competitive salary and non-contributory pension
- 30 days’ holiday plus bank holidays, with the option to purchase extra days
- Life Assurance and Private Healthcare for you and your family
- Flexible benefits, including:
- Retail discounts
- Bike4Work scheme
- Gym benefits
- CSR support and 2 days’ volunteering leave per year
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Your Key Responsibilities
- Coordinate and support internal and vendor teams to ensure consistent, reliable production support for the ServiceNow platform
- Oversee incident, problem, and request management processes to uphold service quality and achieve timely resolutions
- Monitor service performance and share insights on:
- Service levels
- Response times
- Platform health
- Informed decision-making
- Encourage root cause analysis and drive improvements for stability and resilience
- Collaborate with engineering teams to:
- Support defect resolution
- Make platform enhancements
- Ensure long-term reliability
- Build trusted relationships with stakeholders and partners by:
- Providing updates on performance, risks, and improvements
Your Skills and Experience
Essential qualifications include:
- Proven experience supporting production services in a large-scale enterprise environment
- Strong knowledge of ServiceNow, including:
- ITSM (IT Service Management)
- CMDB (Configuration Management Database)
- ITOM (IT Operations Management)
- ITAM (IT Asset Management)
- Experience in:
- Managing major incidents
- Supporting service operations processes with care and diligence
- Deep understanding of:
- ServiceNow platform architecture and integrations
- Methodical, detail-oriented problem-solving
- Ability to:
- Work effectively with global teams and partners
- Communicate clearly and collaboratively
- Awareness of regulatory requirements, operational resilience, and audit expectations in financial services
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How We’ll Support You
We invest in your growth through:
- Training and development to advance your career
- Flexible working to balance personal and professional priorities
- Coaching and mentorship from skilled team members
- Culture of continuous learning for progression
- Diversity and inclusion: Equal opportunities, with reasonable adjustments (e.g., assistive technologies, adaptive tools) for employees with disabilities
Note on Visa Support: Some roles may offer salaries below the minimum UK Skilled Worker visa requirement. If eligible, we can guide you through the visa support process.
About Us
Deutsche Bank is the leading German bank with deep European roots and a global network. We deliver banking expertise across industries worldwide.
Commitment to Equality and Inclusion
- Top Employer for Gender Equality (The Times)
- Gold Award from Stonewall for LGBT+ inclusivity
- Top 100 Employers honours
For applicants with disabilities or health conditions, we encourage you to reach out to our Adjustments Concierge at [adjustmentsconcierge@db.com] to discuss support needs during the application process.
Our culture thrives on:
- Responsible action
- Commercial thinking
- Collaboration
- Shared success
Deutsche Bank is united in celebrating excellence and interconnecting diverse minds to drive impact. We welcome applications from all individuals, fostering a fair, inclusive environment.
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